Customer Service Representative

Working for an industry leader in Hydraulic application solutions, Danfoss Power Solutions is rising to the challenge by offering customer care expertise and world-leading products with an engineering tomorrow mentality!

Danfoss Power Solutions in our Jackson, Michigan Cylinders facility is seeking a Customer Service Representative to join our Customer Care Team. You will work in a collaborative team environment assisting our Customers/Sales Team/Plant Operations in helping our customers with their power solution needs.

This position reports to our Customer Service Manager. Also, this position works closely with our other Customer Service Representatives and will manage different customer accounts after training is completed.

Responsibilities of this position include, but are not limited to, the following:

• * Provides Danfoss customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information.
• * Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations.
• * Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information
• * Will assist in coordinating quote requests, order management, expedites, claims/returns, implementation of current Marketing programs, assisting with implementation of plant objectives/initiatives.
• * Be involved in department / plant continuous process improvement events, meetings and collaboration with other department team members striving for customer excellence.

Basic Qualifications:

• Two (2) to four (4)years-experience in a customer service environment, preferably in a manufacturing or product power solutions type industry.
• Work experience working in a cross-functional environment with direct responsibilities helping customers with their inquiries.
• Legally authorized to work in the United States without company sponsorship, both now and in the future
  
  

Preferred Qualifications:

• Bachelor's degree preferred but not required. Will consider non-degree applicants based on customer service, technical or previous work background roles / achievements.
• Experience working with Distributors, OEM's or direct buying customers is also helpful in this role.

Job Criteria:

• MS Office skills: WORD, Excel and PowerPoint
• Experience helpful, but not required working with ERP computer systems/software. (SAP, MFGPRO, SalesForce, etc...).
• Communication skills - Act as the voice of the customer (VOC) in discussions with our other plant team members.

We are excited to offer you the following benefits with your employment:

• Paid vacation
• Flexible working hours
• 401k Retirement Plan / Company Match
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.