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Customer Service Representative per diem

Newton-Wellesley Hospital
United States, Massachusetts, Newton
2014 Washington Street (Show on map)
Mar 06, 2025
Summary
Facilitates the relationship between companies and their clients
Essential Functions
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
Meet all production, quality, and adherence standards.
Attend all required training classes.
Elevate issues to next level of supervision, as appropriate.
Maintain accurate records, including timekeeping records.
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
Does this position require Patient Care (indirect/direct)? No

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

customer service experience 0-1 year preferred

Knowledge, Skills & Abilities

Proven customer support experience or experience as a client service representative.

Track record of over-achieving quota.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

Physical Requirements

Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)



Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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