We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
#alert
Back to search results

Service Administrator 2

Rite-Hite Company
paid holidays, sick time, 401(k), profit sharing
United States, North Carolina, Charlotte
Mar 12, 2025
Job Category: Schedule:Full time Job Description:

PURPOSE AND SCOPE

The Service Administrator Lv2 is responsible for providing administrative support for service-related tasks, including work order creation and maintenance, parts orders and invoicing, and training and technical assistance. The Service Administrator ensures that these work processes are done in an efficient, accurate, and timely manner that meet all company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, and individual must be ale to perform each essential duty satisfactorily.

Accurate and timely processing of parts needed and parts only service jobs.

  • Track orders in process from entry through invoicing, ensuring work orders are updated as needed.

  • Process and track Rite Hite parts freight claims.

  • Add freight costs to work orders as needed.

  • Communicate with Districts, Service Coordinators and/or Salespeople regarding orders, missing POs from customers, availability dates from Rite-Hite and Allied vendors.

  • Thoroughly review orders for accuracy in relation to Customer Purchase Order, Flash Messages and Arbon Policy.

  • Create work orders for parts needed and parts only jobs.

  • Retrieve orders from the order log, review for accuracy and completeness, and enter orders if acceptable.

  • Send purchase orders to allied vendors as required, including preparation of purchase orders, if needed.

  • Work with allied vendors regarding shipment dates and associated invoices.

Accurate and timely processing of invoices, ensuring invoicing of completed jobs is occurring daily, minimizing lag from order completion to invoice being delivered to customer.

  • Assist District Service A/R Specialists as needed in the collections process.

  • Calculate actual labor, apply all costs to jobs, and invoice order.

  • Attempt to obtain missing POs from Customers before passing task on to District Service Coordinator or Salesperson.

  • Process web billings and credit card billings, as required.

  • Review allied vendor invoices for accuracy, update in order as required, and process for payment.

Provide Second Level Advanced Support to the Department and the Districts.

  • Provide back up and support to others as directed.

  • Support complex customer accounts that have requirements that are specialized.

  • Run Gross Profit Summary for each invoiced job, adjusting work order as needed. Flag low or negative margin jobs for managerial review.

Provide Training, Job Shadowing and Quality Reviews to the Department.

  • Provide training to other Service Administrators to include first level technical assistance, Job Shadowing, quality checks and reviews.

  • Pull and review V9 and District Inventory Clearing Reports for assigned district(s) and make corrections to order to clear the reports.

  • Monitor work orders for those ready to invoice, review work order information for accuracy and completeness, generate invoice and deliver invoice to customer per their requirements.

Company Description:

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Applied = 0

(web-b798c7cf6-l9rr9)