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Quality Control & Customer Service Clerk-Full Time Evenings/Nights

Mary Washington Healthcare
United States, Virginia, Fredericksburg
Mar 13, 2025

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Job Summary:

This position is responsible for responding to inquiries received from the suppliers, internal users and others, researching invoice status and reconciling and taking action on supplier statements. The incumbent in this position will support the mission, vision, values and strategic initiatives of Mary Washington Healthcare and must demonstrate a commitment of quality service to patients, physicians, the public and co-workers.

Essential Functions & Responsibilities:

  • Manages Accounts Payable email accounts to include inquiry response and creation of invoice images in the folders on the shared drive.
  • Researches and responds to payables related inquiries from end-users and suppliers within three business days upon receipt. Effectively, concisely, and professionally communicates the research results.
  • Processes the vendor invoices and payment requests related to the inquiries. Ensures urgent and/or expedited requests are handled upon receipt. Performs detailed reviews/audits of all documentation supporting payments for compliance with MWHC policies and procedures.
  • Researches supplier statements to identify open, unpaid invoices and/or invoice payment discrepancies. Works with suppliers to obtain any missing invoices as needed. Processes the invoices timely, accurately and in full compliance of MWHC's governing policies upon receipt.
  • Oversees the virtual credit card programs to identify payments not taken by the suppliers within seven business days following disbursement. Follow-up with the suppliers until payments are taken.
  • Interfaces courteously and effectively with all department customers, suppliers and other customers to give assistance, answer questions, and facilitate departmental operations.
  • Picks up and delivers mail and other items throughout the department.
  • Ensures timely sorting and mailing of all checks produced within the department.
  • Manages assigned projects promptly and effectively to meet project goals and objectives.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent, required.
  • A minimum of two years of customer service, billing, or accounting experience required.
  • Accounts Payable experience is preferred.
  • Proficiency with Microsoft Office suite of applications, along with a strong orientation to using personal computers in a network setting
  • Strong verbal and written communication skills

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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