Program Manager, Field Delivery

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian is seeking a highly motivated and experienced Program Manager to support the Field Delivery team within the Delivery Operations organization in the execution of high-impact and business-critical programs throughout Commercial Operations. The Delivery Operations team's overarching goal is to prepare and implement central business functions to deliver the Rivian electric adventure wherever our customers live and play. This role will focus on building and scaling our Field Delivery capabilities.

As the Program Manager, Field Delivery, you will partner with multiple internal and external stakeholders to stand up thorough implementation of delivery projects. You will be agile, collaborative, and comfortable with ambiguity. You will write new playbooks, tear up old playbooks, and continuously uncover opportunities for improving processes. You will face complex problems with enthusiasm and a collaborative ethos, leveraging a customer-centric mindset to drive operations and align to organizational KPIs.

• Effectively communicate the vision and strategy for Field Delivery.
• Maintain project tracking tools to monitor progress and identify areas for improvement
• Develop and maintain the playbook for our Field Delivery team with the support of cross-functional partners
• Regularly interacts with Commercial Operations senior leadership to illicit feedback, present current status', and highlight risks & opportunities
• Continuously adjust and improve current processes to meet new business needs, identifying areas of the business that require improvement
• Collaborate with multiple teams and stakeholders to complete projects and ensure compliance in processes across all areas of the customer-facing business
• Use analysis of current programming to design, pitch, and implement special projects aimed to drive continuous improvement across the organization and increase Field Delivery output and efficiency
• Ensure Delivery Operations metrics and tactical milestones meet established goals through programmatic solutions
• Maintain and improve a constructive feedback loop between permanent field teams & operations
• Travel to operational markets to ensure successful program adoptions

• Ability to work in an ambiguous, fast-paced, and iterative environment
• Operator at heart - a passion for the "go see" in the field
• 5+ years of experience leading in operations and/or 3+ years project management
• Proven track record of executing multiple complex projects simultaneously from start to finish
• Passion for operations and process improvement principles
• Analytical mindset - able to use data to determine the best path forward
• An innovative, customer-centric mindset and approach
• Ability to travel up to 50%

Salary Range for Palo Alto, CA and Blauvelt, NY Based Applicants: $107,000-133,800 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range for Irvine, CA and Seattle, WA Based Applicants: $98,500-123,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range for Atlanta, GA, Plymouth, MI, and Normal, IL Based Applicants: $89,900-112,400 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.