New 
Senior UX Architect
 Cox | |
$108,900.00 - $181,500.00 / yr
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parental leave, paid time off, paid holidays, sick time, 401(k)
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 Mar 14, 2025 | |
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At Cox Automotive, we believe in an Autonomous, Connected, Electric, and Shared (ACES) fleet future. We are dedicated to accelerating this transformation by building the capabilities and interfaces needed to power it. Our technology-forward solutions serve manufacturers, fleets, and fleet managers to advance the emerging MaaS (Mobility-as-a-Service) ecosystem and uniquely position Cox Automotive as the leader in the mobility space.
We are looking for an exceptional mind to create user-centered design solutions that increase efficiency and ease-of-use within the product ecosystem of our Fleet Service businesses. The Sr. UX Architect will collaborate with a multi-disciplinary team to innovate, design, iterate, and scale our technology-enabled solutions in fixed and mobile maintenance & repair operations. The right candidate should understand fleet owners/operators and the vehicles in their fleets, especially medium and heavy-duty trucks. You will gain deep subject matter knowledge of commercial auto maintenance and repair and the associated roles and processes. The Sr. UX Architect will perform problem discovery, understanding the nuances and needs for new capabilities. You must be able to articulate the problem and have the technical know-how to write and visualize the needs of our enterprise users and customers. You must possess a proven track record of interfacing with engineering counterparts in an agile development environment. You will have a deep understanding of the role, needs, context, and daily life of the various end users, including service technicians, service advisors, dispatchers/coordinators and parts managers. You will advocate for the user during the development process, sharing real-world examples and scenarios. You must understand and articulate the end-to-end of processes from the end-user perspective. What We Do User Experience Skills * Works across the Cox product / service portfolio to bring together a holistic customer experience. * Develops and evaluates multiple approaches and solutions to the same design challenge. * Articulates design rationale and trade-offs to stakeholders, product partners, and developers. * Communicates the user journey and workflow, selecting the most useful artifacts at the right level of fidelity. Options for articulating the user journey include sketches, flowcharts, storyboards, service blueprints, journey maps, and prototypes. * Produces wireframes, prototypes, and needed specifications to communicate to provide clear documentation to developers. * Assists in the ongoing definition of Cox Automotive's and Fleet UX's evolving standards and guidelines. User Research * Prioritizes user research needs and creates a roadmap of planned, prioritized research activities. * Gains deep knowledge of the various types of end-users through methods such as interviews, surveys, and shadowing/contextual inquiry. * Utilizes usability testing and other evaluation methods to get feedback on design approaches. Collaboration * Partners with Product Owners and Product Managers to collaborate on product strategy and roadmaps; conceives ideas for enhancing product performance and achieving product success/KPIs. * Facilitates solution brainstorming and evaluation with Engineering. * Supports the team's efforts to assess and enhance processes, effectiveness and productivity. Functional Skills * Accuracy and Attention to Detail - Understands the necessity and value of accuracy and attention to detail. Demonstrates the ability to process information with high levels of accuracy. Utilizes specific approaches and tools for checking and cross-checking own and others' outputs. Develops and uses checklists to ensure information goes out error-free. Accurately gauges the impact and cost of errors, omissions and oversights. Learns from mistakes and applies lessons learned. * End-User Focus - Seeks to understand users by actively gathering information to understand circumstances, problems, expectations and needs. Identifies barriers that impact customer service and retention, communicating concerns and recommendations to others. Uses an understanding of the customers and enterprise users 'needs and the business' goals to set priorities, make decisions and take actions that create an effective and efficient user experience. Follows up to ensure intended actions are accomplished and results achieved. Utilizes various methods - from formal usability testing to informal conversation to get end-user feedback. * Requirements Analysis - Working knowledge of and ability to elicit, analyze and document required business requirements. Engages with the customers, users, and other stakeholders to gather requirements. Utilizes appropriate methods, tools, and techniques for requirements analysis. Challenges, and manages conflicts and expectations associated with requirements analysis. * System and Technology Integration - Working knowledge of technology system features and facilities and the ability to integrate and communicate among applications, databases, and platforms. Works with existing interfaces as well as integration and migration plans within own area and across aligned/associated areas. Explores major issues and considerations for successful system integration. Plays an active role in current and planned integration efforts. * Technical Savvy - Working knowledge of technology and its ability to improve work processes and results (e.g., enhance productivity, efficiency, collaboration, quality, or customer satisfaction). Skilled in using technology to solve work-related problems and create new business opportunities. Pursues opportunities to develop knowledge and experiments with emerging technology solutions that can help accomplish work goals. Serves as a resource to help others understand and anticipate the impact of technology on current processes, products, and services. Foundational Skills * Acts with Integrity - acts in accordance with own values, standards, and beliefs even when under pressure. Adheres to ethical and professional standards, regulations, and organizational policies. Shares information about oneself with others, acknowledging strengths as well as vulnerabilities. * Builds Partnerships - proactively builds, nurtures, and maintains business-focused, long-term working relationships with partners inside and outside of the organization. Demonstrates flexibility when forming and adjusting partnerships to achieve broader goals. Shows willingness to work across boundaries to achieve outcomes addressing business, customer and partner goals and expectations. * Drives Innovation - skilled in exploring alternative ways to view and solve problems to achieve results. Tries unique ways of doing things and tests promising ideas. Takes risks in the interest of finding a better way. * Focuses on Execution - Skilled in establishing challenging goals that are designed to deliver exceptional business results. Tracks and broadcasts progress and accomplishments. Works tenaciously to overcome obstacles and meet or exceed goals * Strives for Excellence - Skilled in establishing criteria and/or work procedures to achieve a high level of quality, productivity, and service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected. Accepts responsibility for outcomes (positive or negative) and admits mistakes, refocusing efforts when appropriate. Who You Are Education, Experience and Qualifications
Specializations
USD 108,900.00 - 181,500.00 per year Compensation: Compensation includes a base salary of $108,900.00 - $181,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. | |