Manager, Systems Engineering

Job Purpose

Intercontinental Exchange presents a unique opportunity for a full-time Manager to lead a high-performance team of engineers responsible for the design, implementation, and support of mission-critical infrastructure. The Manager and their team are responsible for ensuring high availability and performance across multiple latency-sensitive environments that support core ICE businesses globally. This role involves collaborating with developers, operations teams, and business stakeholders to maximize the efficiency and effectiveness of delivered platforms while ensuring strict adherence to regulatory requirements and industry best practices The position requires hands-on technical expertise, including infrastructure design, root cause analysis, platform automation, and active engagement in technical discourse with peers.

Responsibilities

• Educate and mentor team members, operations staff and other departments on best practices of Linux and Windows infrastructure and application deployment methodologies and technologies
• Delegate, assign, and ensure work is completed by subordinate staff
• Lead in the design, planning and implementation of server and application delivery solutions
• Tune and design systems infrastructure for maximum available performance
• Automation of manual tasks using scripting and application development
• Investigate and adopt new technologies & tools as needs arise
• Respond to and assist with production operations in a 24/7 environment
• Hire and train engineering staff to ensure team operational efficacy
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with Developers, Operations staff, and End-Users
• Ensure streamlined application deployments as part of the overall SDLC
• Manage infrastructure lifecycles, including procurement, buildout, ongoing hygienic support, and decommission
• Develop and maintain reports for internal initiative progression tracking
• Collate and present regularly scheduled progress reports to Business and Operations stakeholders

Knowledge and Experience

• Experience as a people manager or in a team lead role with delegation duties
• Degree in engineering discipline or equivalent experience in Systems Engineering / Development
• 5+ years of experience with the Linux Operating System (RedHat variants preferred)
• Advanced Linux administration and engineering including kernel tuning, performance testing, and benchmarking
• Solid experience coding with any one or combination of Python, Bourne, Groovy, Ruby, etc
• Experience with automation and configuration management using Puppet, Chef, Ansible or equivalent
• Familiarity with git, Jenkins, buddy, ArgoCD, and similar tooling
• Working knowledge of multi-tiered, highly available, and resilient infrastructure platform design
• Proficiency with enterprise architectural concepts including DNS, authentication, logging, monitoring, and alerting
• Working knowledge of horizontal and vertical scaling for performance and high availability
• Ability to specify hardware requirements and make recommendations based on application needs
• Top-tier critical thinking and problem-solving skills
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management skills
• Customer focus and dedication to the best possible user experience
• Ability to communicate effectively with both technical and non-technical business peers
• Thorough understanding of core system security & hardening concepts and processes

Desired

• Working knowledge of the creation, support and deployment of Docker Containers
• Working knowledge of the setup and configuration of Kubernetes and orchestration platforms such as OpenShift, Tanzu, or equivalent
• Functional experience supporting high-frequency and low-latency computing infrastructure
• Experience reviewing and enforcing system configurations against compliance requirements
• Expertise with Excel, Grafana, Tableau, or other enterprise reporting tools

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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