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Student and Program Support Specialist

University of the Pacific

United States, California, Stockton

3601 Pacific Avenue (Show on map)

Mar 17, 2025

Posting Details

Position Information

Job Title	Student and Program Support Specialist
Union Level
Department	Benerd College
Campus	Stockton
Posting Number	201303970P
Full or Part Time	Full Time
Number of Months	12
Work Schedule	Work is performed during standard hours. Additional hours may be required to meet business needs or deadlines.
Position End Date
Open Date	03/17/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	Benerd College is committed to providing personalized and transformational learning as one of our core values. Our strategic plan, "Benerd Reimagined," includes specific elements to meet our first priority to "Ensure student-centeredness and operational excellence to effectively serve our students." The Student and Program Support Specialist is responsible for providing direct support and specialized services to Counseling and School Psychology programs to ensure that students (1) complete their programs in a timely manner, (2) receive support in meeting their personal and professional goals/aspirations, and (3) feel cared for and supported during their educational journey.
Essential Functions	Student & Faculty Support Answer phone and email inquiries, route calls, and greet students and visitors. Assist students with registration, program requirements, graduation, and credentialing processes. Support faculty with administrative tasks related to student programs and dissertation processes. Student Records & Credentialing Maintain student e-files and databases for various programs (MA, EdS, LPCC, MFT, EdD, PsyD). Track program requirements, exams, credentials, and other academic records. Process credential recommendations and ensure compliance with CCTC requirements. Admissions & Enrollment Support Assist with application processing, advisor assignments, and enrollment tracking. Communicate with prospective and accepted students to ensure retention. Provide guidance on registration, financial aid, and academic resources. Program Administration & Event Coordination Support program faculty with oral exams, dissertation processes, and student records. Assist with assigned Benerd committees. Assist with graduation processes and commencement planning. Office & Departmental Support Maintain office organization, order supplies, etc. Ensure compliance with university policies and credentialing regulations. Participate in training, professional development, and university initiatives. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	One and a half years (1.5) of post-high school education with a minimum of eighteen (18) units of completed coursework. Two (2) years of work experience.
Preferred Qualifications	Bachelor's Degree. Demonstrated customer service skills, in providing warmth, empathy, and responsiveness. Demonstrated experience working to improve processes to help serve students and faculty more effectively. Technical skills to manage electronic records, learn various university systems, and engage in extensive use of MS Office. Strong problem-solving skills. Strong written and oral communication skills. Knowledge of and experience in teacher credentialing in California. Experience with Banner, Argos, OnBase, Salesforce, and other university systems. Experience with Pacific's systems, processes, and policies. Experience in higher education student recruitment. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using a computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping, and reaching. Occasional lifting up to twenty-five (25) pounds. Work Environment/Work Week/Travel: Work is performed during standard hours. Additional hours may be required to meet business needs or deadlines.
Hiring Range	$18.99 - $23.74 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
AA/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.