Assistant Executive Housekeeper - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Assistant Executive Housekeeper at Aria to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

THE DAY-TO-DAY:

• Oversee assigned operational functions in alignment with the strategic plan and vision for the department, division, and property.

• Ensure the consistent delivery and measurement of guest service standards within Housekeeping, adhering to the company's established guidelines and expectations.

• Lead the research, development, evaluation, and implementation of new products, services, technologies, and processes to maintain a competitive edge and meet evolving guest needs in the dynamic hospitality and gaming environment.

• Manage all Human Resources responsibilities for Housekeeping, including recruitment, performance management, and employee relations.

• Mentor and coach Housekeeping Floor Managers, providing them with additional responsibilities and development opportunities to promote career growth.

• Assume full responsibility for the Executive Housekeeper's duties in their absence.

• Foster a team-oriented culture, emphasizing the importance of delivering exceptional service and maintaining a commitment to excellence.

• Ensure compliance with guest service standards, departmental policies, and procedures, identifying and correcting inefficiencies or issues that hinder service excellence.

• Oversee accountability processes, ensuring adherence to budgetary guidelines, company policies, departmental standards, and legal requirements.

• Manage both short- and long-term departmental objectives, documenting and communicating any issues that could impact future goals to the Executive Housekeeper.

• Continuously assess staffing levels based on business demands and recommend appropriate adjustments.

• Respond promptly and professionally to guest interactions, ensuring effective problem resolution and positive guest experiences.

• Conduct daily room inspections to verify that Housekeeping Floor Managers and Guest Room Attendants meet sanitation and quality standards.

• Train and support Housekeeping Floor Managers to perform room inspections in accordance with quality assurance guidelines.

• Build and maintain effective working relationships with all departments to enhance collaboration and service delivery.

• Collaborate with Scheduling Attendants to ensure all bidding processes for positions within assigned areas are handled efficiently and in compliance with policies, procedures, and timelines.

• Represent management during unemployment hearings, union grievances, arbitrations, and other relevant meetings, as required.

THE IDEAL CANDIDATE:

• Bachelor's Degree or equivalent experience in a related field.

• 2+ Years of Prior Relevant Experiencein Housekeeping.

• 3+ Years of Prior Relevant Supervisory experience in a major hotel/resort complex.

• 1+ Years of Prior Relevant Supervisory experience in a Union (bargaining unit) property.

• Fluency in English required; fluency in secondary (Spanish) language.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off-shift.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19537

Are you ready to JOIN THE SHOW? Apply today!