Ambulatory Quality Program Manager / Full-time

POSITION SUMMARY: The Ambulatory Quality Program Manager, under the direction of the Director of Quality and the Executive Director of Ambulatory Nursing, will facilitate clinical care improvement processes and programs for CSVH Ambulatory Departments.

This role will work closely with physician and nursing leaders in our various clinics and outpatient departments to identify and develop clinical workflows and processes aimed at standardizing and integrating delivery of clinical care. This role will support clinic managers and directors as they implement and improve both current and new clinical workflows. The Quality Program Manager will assist clinic managers and directors in the development and standardization of policies and procedures for our ambulatory departments with a goal toward policy integration with inpatient. This role will actively collaborate with clinical education teams both inpatient and outpatient to facilitate compliance to those policies and protocols. The coordinator will work closely with other CSVH surveillance and performance improvement leaders to facilitate, to advise and coach clinical staff as they deliver the highest quality of care to our patients and families.

EDUCATION: Bachelor's Degree required. Master's degree in Nursing or Healthcare preferred

CERTIFICATION/LICENSES: Registered Nurse preferred

SKILLS:

• Ability to perform each essential duties satisfactorily

• Ability to identify areas needing clinical improvement
• Ability to work independently with minimal supervision and proactive problem-solving skills.
• Substantial interpersonal skills
• Advanced knowledge of Nursing Scope of Work
• Ability to conduct clinical documentation audits and identify areas for improvement.
• Ability to easily adapt to new programs and technology.
• Advanced computer knowledge, including Microsoft Office suite of products, including Word, Excel & Outlook
• Advanced knowledge of quality and safety programs, research and regulations at a level of related experience in Quality Assurance, Safety, or Managed Care, preferred

EXPERIENCE: Minimum of three years of nursing experience required. Previous experience in management and/or performance improvement preferred. Related healthcare experience will be considered

NATURE OF SUPERVISION:

Responsible to: CSVH Director of Quality and Executive Director of Ambulatory Nursing

ENVIRONMENT:

• Bloodborne pathogen: B - If involved in clinical contact.
• Works in a clean, well-lighted, smoke free environment
• Able to travel to multiple sites as needed

PHYSICAL REQUIREMENTS: Subject to stressful professional relationships. Working hours vary, with flexibility due to unexpected changes in schedule and emergencies. Requires the ability to speak, listen, develop and communicate written materials. May be required to lift, push, pull and/or carry up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.