Oncology Manager of Ambulatory Operations

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

Clinical Practice - For Blood Donor Room, Endoscopy, and Transplant Services Only:
1. Ensure that staff adhere to system policies and procedures for nursing care standards in collaboration with the Chief Nursing officer and Ambulatory Physician Leader as necessary.
2. Coordinates clinical practice and deployment of resources at the clinic level to ensure ongoing implementation of processes and adherence to standards.
3. Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
4. Assists staff with the development of a cohesive, service-oriented team, and serves as a role model, mentor, coach/facilitator.
5. Monitors competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
6. Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary staff performance to achieve safe, cost effective and quality patient care.
7. Directs the oversight of clinical practice through continuity of patient care assignments to optimize the patient plan of care.
8. Ensures a plan of care is established, coordinated, and delivered to each patient and family.
9. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
10. Delegates appropriate responsibilities to others including, but not limited to, clinical coordinators, APC's, Resource Nurses, Educators, LPN's, PCA's, Tech's, ASR's and others.
11. Implements patient care standards, policies and procedures.
12. Ensures a positive work environment that is safe for patients, visitors, and staff.
13. Ensures clinic-based standards of care are in accordance with departmental, organizational and/or compliance related standards.

Operations:
1. Identify operational workflow opportunities and implement improvements.
2. Partners with Physician Leaders to ensure effective clinic or unit operations.
3. Identify and implement access improvements including but not limited to phones, schedules, support staff process etc.
4. Reviews and develops action plans based on ambulatory metrics.
5. Assures the efficient daily operations of assigned units/clinics, including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and to manage to budget.
6. Provides daily assignments and makes adjustments in the use of resources which optimally meet the needs of the patients and physicians for coordinated care.
7. Coordinates and ensures that all ancillary and support services including patient registration, scheduling and out processing meet patient needs and service standards.
8. Chooses goals, projects, and sets priorities based on alignment with system goals.
9. Reviews departmental performance, effect changes as needed to improve service and productivity.
10. Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
11. Identifies systems changes to solve complex problems. Researches and obtains needed data or feedback regarding issues/problems.

Leadership/Management, Human Resources:
1. Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit/clinic and makes recommendations for hire, transfers, promotions and/or other staff changes.
2. Provides oversight of all staff including completion of specific performance reviews. Ensures performance evaluations are completed for staff timely according to HR policies.
3. Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff.
4. Ensures the proper documentation for recruiting, on-boarding, evaluating and terminating staff are completed timely and thoroughly. (i.e. position requisition, orientation checklist, separation).
5. Assures licensing certification for all staff is current.
6. Leads and influences the development of staff by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent staff.
7. Coaches and supports staff by removing barriers and addressing issues. Consults with management regarding issues as necessary.
8. Promotes communication and feedback through regularly scheduled staff meetings and other venues.
9. Maintains current knowledge of labor and employment laws impacting staff in own unit/clinic and/or those that impact areas across the medical center. Maintains knowledge of current union contracts within own area of responsibility.
10. Establishes a climate for open, two-way communication and builds relationships at all levels of the organization.
11. Develops, implements and updates recognition initiatives valued by the unit/clinic.
12. Facilitates staff attendance at in-service programs, teaching opportunities, staff meetings and rounding.
13. Uses tools such as employee surveys to measure staff morale with a focus toward recognition and developing action plans for improvements.

Budgetary Planning and Financial Performance:
1. Collaborates with Finance and leadership to develop annual departmental budgets based on established patient care indicators, projected volumes and patient populations.
2. Maintains cost effective staffing patterns based on approved staffing budgets.
3. Demonstrates fiscal responsibility via monitoring of salaries and supply expenses, prepares and submits variance reports. Develops and implements corrective action.
4. Develops capital budgets in collaboration with medical staff for assigned units/clinics.
5. Educates staff regarding unit/clinic and medical center budgets in order to promote awareness and instill accountability for the financial performance of the unit/clinic.

Quality, Safety and Experience Improvements:
1. Links departmental goals to organizational goals and strategic plans.
2. Actively coordinates clinical quality improvement and safety efforts on the unit/clinic with defined medical center quality and safety goals.
3. Works collaboratively to solve problems, improve processes and integrate services within the unit/clinic and with other departments.
4. Creates and sustains an environment that encourages feedback, problem-solving, self-evaluation and innovation as the way work is accomplished and improvements achieved.
5. Promotes employee engagement and patient satisfaction initiatives at the unit/clinic level to address metrics identified below target goals.
6. Actively seeks information about the underlying needs of patients, families, and employees and seeks to match those needs.
7. Submits data for annual PPR, corrective action plans and clinical performance metrics.
8. Articulates patient care standards as published by Joint Commission, CMS and other regulatory agencies.
9. Supports initiatives to incorporate research and evidence-based practice knowledge.
10. Establishes and maintains effective relationships with community agencies, groups, professional affiliations, etc. as appropriate. Encourages staff participation and support to meet community needs in conjunction with medical center initiatives.
11. Ensures staff are performing to promote an exceptional patient experience.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor's degree in Business, Healthcare Management, or applicable field of study; or a Bachelor of Science in Nursing.

Preferred:
1. Additional degrees for MBA or MSN.

2. Nursing degree preferred.

3. OCN preferred.

Experience/Skill:
Required:
1. Prior leadership/managerial experience with proven team building.
2. Must have proven project management and presentation skills.
3. Exceptional analytical skills are necessary to perform various data analysis techniques, review statistical data for the purpose of departmental planning and control, in the preparation and maintenance of budgets and in problem solving.
4. Must possess the interpersonal and communication skills (both oral and written) to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff.
5. Strong problem-solving skills.
6. Proficiency with Microsoft applications.

Preferred:
1. A minimum of 3 years directly related work experience in the field of specialty.

2. Oncology experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office and patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.