Real Estate Lending Operations Manager

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan...soon to be 23! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Leads real estate lending operational functions to ensure the processing and closing teams support the achievement of MSGCU's growth goals in accordance with our policies, state and federal government regulations, and in alignment with the desired member experience.

Essential Duties and Responsibilities:

• Leads the Real Estate Lending processing and closing functions to deliver a superior member experience and ensure a consistent approach to member service and satisfaction.
• Applies relevant knowledge of mortgage business and the marketplace to advance MSGCU's goals, and to proactively identify gaps in existing processes and emerging issues, practices, and trends. Participates in developing mid-range, strategically aligned real estate lending operational goals, and participates in the prioritization of corporate projects and initiatives to ensure alignment and appropriate resource allocation.
• Oversees Real Estate Lending pipeline to consistently drive results and close loans within desired KPM's, even under tough circumstances. Develops and implements controls that mitigate the impact of aged loans.

• Directs team's work by providing guidance and aligning work with organizational objectives. Delegates and empowers team members to make decisions within their areas of responsibility and removes obstacles to get work done. Reviews, discusses, and assists team members with conditions and troubleshoots complex financing situations.
• Builds an effective, high performing team that applies their diverse skills and perspectives to achieve common goals by attracting, selecting, developing, and retaining top talent. Fosters an environment that drives engagement and motivates team members to do their best while promoting a collaboration, trust, and strong relationships to achieves shared objectives.
• Holds self and team accountable to meet commitments and achieve goals. Monitors performance takes corrective action as necessary when objectives are not attained and conducts accurate and straight forward performance evaluations.
• Develops and refines loan processing and closing workflows to optimize processes, minimize closing delays, and improve the member experience. Informs the Real Estate Lending Director of process improvements and strategies to increase service levels.
• Ensures compliance with regulatory and secondary market investor requirements for loan processing and closing. Communicates changes to the team and updates procedures as needed to maintain accuracy and compliance with Truth in Disclosures (TRID), Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA), and Equal Credit Opportunity Act (ECOA).
• Effectively communicates using various forms of communication (written, verbal, presentation) and understands the unique needs of different audiences. Tactfully resolves member concerns and inquiries in a manner consistent with MSGCU's values.
• Manages complexity by making sense of high quantity, and sometimes contradictory information to effectively solve problems. Addresses conflict and diffuses tense situations related to competing priorities, resources, and department needs through anticipation and use of crucial conversation skills to find common ground.
• Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels.
• Demonstrates resiliency by rebounding from setbacks and adversity when facing difficult situations.

Education and Experience Requirements:

• Bachelor's degree in Business Administration, Finance, or related field required.
• 5 years of progressively more responsible experience in mortgage operations, with a strong understanding of investor guidelines, regulatory compliance and pipeline management, preferably within a financial institution; and
• 3 years of leadership experience required.
• Preference will be given to candidates with Encompass loan origination system and Fannie Mae Desktop Underwriter (DU) experience.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.
• Normal working hours will be MSGCU's standard branch and administrative office hours of operation, however, periodic weekends and/or before/after normal office hours will be required.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base salary begins at $78,000 / year
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)