The Export Operations Manager plays a key role in optimizing operations, ensuring compliance with trade regulations, and managing logistics. This role involves coordinating with freight forwarders, international customers, suppliers, factories, clients, and sales reps to streamline shipment processes and maintain accurate export documentation. Responsibilities include overseeing the entire order process, from purchase order receipt to final customs clearance, while proactively identifying and resolving issues. This position also assists with direct container documentation. Strong knowledge of INCOTERMS, customs regulations, and international logistics, along with excellent problem solving and negotiation skills. The role reports to the Sales Director.
Duties & Responsibilities - Operations Manager
- Responsible for all department efforts to convert an acknowledgement to an invoice through vigilant and daily expediting of un-shipped orders.
- Manage and arrange training for office staff. Monitor timecards for staff.
- Oversee departmental service coverage by cross-training and managing staff workloads, adjusting assigned tasks when necessary.
- Identify disparate order information across multiple systems by actively searching for information that would cause unnecessary delays in the shipping process, including but not limited to, the following areas:
- Order entry turn-around.
- Credit releasing orders.
- Production time frames
- Appointment of freight agents by dealers
- Container booking appointments, loading schedule.
- Customs document preparation and submission.
- Monitor information augmentation efforts by others and recommends adjustments to maximize shipment opportunities.
- Monitor order entry and scheduling proficiency and recommends adjustments to maximize shipment opportunities.
- Monitor shipping document preparation and recommends adjustments, when necessary, to maximize service levels and reduce charge-backs.
- Monitor Open Order spreadsheets for House dealers with pertinent information like credit release, cubes, order changes, ship weeks.
- Liaise with the Planning and Scheduling Specialist in Residential Casegoods and Upholstery on a weekly basis concerning all Export Direct Container orders.
- Expedite the process of shipping direct containers.
- Collect needed information from customers in relation to Asia shipments.
- Prepare specialized documents for Asia containers.
- Perform problem solving and process improvement in the department.
- Back up department director on any sales related tasks, including market preparation.
- Attend all spring and fall markets in High Point, and other markets as needed.
- Enter Purchase Orders accurately and timely, as needed.
- Provide quotes to dealers, other product information, as needed.
- Participate in prospecting and sales activities, as needed.
- Coordinate marketing updates and other company information to dealers monthly using Group Email lists, as instructed by Sales Director.
- Send price lists and drop notices electronically when updated, as needed.
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- Why Choose Bernhardt Furniture?
- A safe, healthy, and secure work environment.
- Comprehensive orientation and job-specific training.
- Continual development opportunities across departments.
- Bonus opportunities for all employees.
- Employee discounts and recognition programs.
Our Comprehensive Benefits Package- Full-time employees qualify for medical, vision, and dental insurance after just 31 days.
- Access to an onsite wellness clinic staffed by board-certified professionals through Caldwell UNC Healthcare.
- Eligibility for membership at the Quest4Life Wellness Center.
- Employee Assistance Program (EAP) for employees and their immediate families.
- 401k, Life/AD&D, and optional short-term disability coverage after 31 days of full-time employment.
Paid Holidays & Time Off- Paid holidays, including New Year's Day, Good Friday, Labor Day, and Thanksgiving.
- Annual facility closures for one week in July and one week in December.
Our Commitment to Diversity At Bernhardt, diversity and inclusion are at the core of our values. We stand against discrimination based on sexual orientation, gender identity, race, sex, or religion. We are dedicated to ensuring equality, fairness, and respect for everyone we serve.
About Bernhardt Furniture Company Founded in 1889 by John Mathias Bernhardt in Lenoir, NC, Bernhardt Furniture has grown into one of the largest family-owned furniture companies in the nation and a global leader in furniture manufacturing. With eight manufacturing facilities, a 75,000 sq. ft. showroom in High Point, NC, and a team of 1,400 employees worldwide, Bernhardt is renowned for its award-winning designs and commitment to quality. Now led by the fourth generation, we remain true to our founding principles of high standards, craftsmanship, and community welfare.
Become part of the Bernhardt legacy and help shape our future!
EEO/Vet/Disabled
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Bernhardt Furniture Company
dental insurance, paid holidays, 401(k)
Apr 02, 2025