IT Infrastructure Engineer II / III (Voice)

IT Infrastructure Engineer II / III (Voice) - Critical Voice & Emergency Communications

We are seeking an IT Infrastructure Engineer II / III (Voice) to support and maintain the voice calling infrastructure at APS, including E911, Emergency Lines, Call Manager, and CX calling systems. This role is essential for ensuring the reliability of voice communication systems that support critical operations, emergency response, and enterprise connectivity.

• Manage & Maintain Voice Infrastructure - Oversee the installation, configuration, and optimization of APS voice systems.
• Ensure Emergency Communication Readiness - Provide ongoing support for E911, Emergency Lines, and CX voice systems to ensure continuous availability.
• Support Substation & Network Expansions - Enable voice infrastructure for new substations, enterprise growth, and future system integrations.
• Collaborate with IT & Operations Teams - Work closely with network engineers, IT leadership, and emergency response teams to align infrastructure with business needs.
• Enhance System Reliability & Security - Implement best practices for monitoring, troubleshooting, and securing voice communication networks.

• Expertise in Voice Technologies - Hands-on experience with Call Manager, E911, emergency communication systems, and enterprise voice infrastructure.
• Strong Problem-Solving Skills - Ability to troubleshoot, optimize, and secure voice networks in a complex IT environment.
• Infrastructure & Systems Knowledge - Familiarity with voice architecture, integration testing, and next-generation communication technologies.
• Collaborative & Detail-Oriented - Skilled at working across teams, managing multiple priorities, and ensuring uninterrupted voice services.

Join us to play a critical role in maintaining and advancing APS's voice infrastructure, ensuring emergency readiness, enterprise connectivity, and future scalability. If you're a voice systems expert passionate about reliability and innovation, apply today!

IT Infrastructure Engineer II (Voice) - Critical Voice & Emergency Communications

• Bachelors degree in Information Technology or related field
• PLUS two (2) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system

IT Infrastructure Engineer III (Voice) - Critical Voice & Emergency Communications

• Bachelors degree in Information Technology or related field
• PLUS five (5) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of all infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.
• Troubleshooting; installing and repairing PC hardware and software; advanced design, maintenance and repair of servers; applying creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management
• Ability to developing and write technical documentation; evaluate and test emerging technologies.

1) Under broad supervision, responsible for the maintenance of installed infrastructure technologies as well as the installation and configuration of these technologies within specific area

2) Develops design and functional specifications, produces deliverables related to specific projects and assists in post implementation support and system enhancements

3) Diagnoses and resolves moderately complex infrastructure issues

4) Supports multiple systems or applications of moderate complexity (e.g., size, technology, systems feeds)

5) Completes accurate documentation in accordance with company security standards

6) Ensures processes and requirements are met such as backup and maintenance availability

7) Conducts testing to ensure requirements are met

8) May provide guidance and assistance to entry level infrastructure engineers

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.