New

Customer Success Manager

Aleron

Apr 03, 2025
Description As a Customer Success Manager, you'll be the primary relationship manager for clients after they go live on the platform. Your mission is to ensure clients are successful, supported, and maximizing the value of our software in their day-to-day operations. You'll work closely with clients to troubleshoot issues, uncover operational inefficiencies, and provide proactive solutions that help them optimize performance. You'll also act as the internal voice of the customer-sharing feedback and collaborating with our team to improve the product and overall client experience. Key Responsibilities: Serve as the main point of contact for clients post-go-live, ensuring a smooth transition into day-to-day platform use. Act as a trusted advisor and operational problem-solver-helping clients overcome challenges and implement best practices. Build strong, lasting relationships with clients by providing hands-on support and strategic guidance. Monitor client health, engagement, and usage metrics to proactively identify opportunities or risks. Work cross-functionally with internal teams to communicate client feedback, suggest enhancements, and support product improvement efforts. Help clients continuously optimize their use of the platform to drive business goals and improve key performance indicators (KPIs). Stay informed about fintech industry trends to better serve client needs and consult on operational solutions. Target Salary: $ 80-100k Job Requirements Requirements BA/BS degree in Business Administration, Computer Science, or related field. Minimum of 3 years of experience in customer success or relationship management role Preferred Skills Bachelor's degree or equivalent experience. Excellent problem-solving skills and the ability to think critically in fast-paced environments. Experience working directly with customers in customer success, account management, or operations-focused roles. Strong written and verbal communication skills. Comfort working through ambiguity and finding structured solutions to client challenges. Highly organized, detail-oriented, and capable of managing multiple priorities. Collaborative team player with a service-first mindset and a passion for continuous learning. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply