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Sr. Advisor, Product Management, Voice Services

TransUnion Risk and Alternative Data Solutions
parental leave, paid time off, paid holidays, tuition reimbursement, flex time, 401(k)
United States, New York, New York
100 Park Avenue (Show on map)
Apr 04, 2025
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology. The Sr. Manager, Product Management is responsible for product Management of two of our key Voice Products: ESR (Enhanced Service Request) and OVT (Order Validation Tool). This role will act as a key Leader of the Voice Services team and is responsible for supporting and leading Product Management for various Voice Provisioning Local Service Request (LSR) Order and Preorder products. This role will partner and collaborate with stakeholders across Transunion Engineering teams, internal teams, customers and prospective customers. The Product Manager will have the opportunity to lead system design that automates Number Port Orders and enhances systems associated with Number Porting and Directory Listing LSR's in addition to associated ancillary processes related to Number Porting. What You'll Bring: Proficiency with Java, Unix, SQL and R * Experience with SOAP, REST, API, XML and Web-Services Well versed in Agile methodologies Familiar with the Software development life cycle, including requirements and testing Exposure to Automation Development Prior experience supporting Customer Integration Expertise in Performance and Scalability optimization Data analysis skills and exposure Impact You'll Make: Formulate plans for new products and product improvements to enhance customer experience and increase revenue. Manage a product roadmap including feature enhancements and customer requirements from concept to deployment as well as managing priority and customer expectation. Sales support including providing marketing material and product documentation, product reviews and demo's, budgetary and contractual pricing, contract review and ongoing customer support as required. Communicate product benefits to internal stakeholders - marketing, product support, account managers, etc. Learn and understand a customer's business problems and identify solutions for the customer to translate customer needs into product requirements. Understand the types of technical issues that can arise with the product. Suggest plans of action or work with support teams to resolve issues as they arise. Collaborate and interact across functional support team consisting of sales, marketing, BPO, product support and customer support. Lead development teams to create products/solutions and successfully deploy them into production. The application window for this job posting is estimated to close on May 1, 2025. Job postings may come down early or be extended due to business need or volume of applicants. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position. Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Pay Scale Information : The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. TransUnion's Internal Job Title: Sr Advisor, Product Management