Senior Program Manager

Senior Program Manager

The Senior Program Manager is responsible for the execution of all aspects of the program to ensure that all activities are carried out in accordance with technical and contractual requirements, schedules, and budgets. The Senior Program Manager is the focal point for the company for communications with the customer (internal / external) and is responsible to ensure customer requirements are flowed down to all functional departments.

Who are we?

Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed.

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications.

Our Facility in Appleton, WI manufactures state-of-the-art circuit boards for Aerospace and Defense as well as Industrial and Medical Industries.

Job Summary

1. Focal point for customer
communication and interface:

• Manages
  communications and relationships between Ducommun and its customers.
  Communication and tracking of customer scorecards and surveys.

• Focal
  / Leader for the Integrated Product Team (IPT).
• Represents
  the company in contacts with the customer and outside parties for all
  issues concerning the assigned program.
• Provide
  timely notification to management and customer of program cost, quality or
  schedule impact.
• Execution
  of New Product Introduction - Phase Gate Process.
• Provide
  a coordinated company response to customer requirements (commercial -
  technical) and inquiries (voice of the customer).
• Presentation
  of program reviews to Customer.

2. Internal Communication and
interface:

• Communicate
  within IPT to assure proper coordination of customer requirements
  (schedule, recovery plans, reports, etc.).
• Ensure
  that the company's capabilities and business interests support customer
  requests.
• Manage
  program team to ensure efficient and effective goal attainment in support
  of the Program Management functional metrics, corporate policy, regulatory
  guidelines and budget parameters.
• Coordinate
  technical and operational requirements with stakeholders to ensure the
  voice of the customer has been achieved
• Coordinate
  the financial controls to integrate time phased budgets and program
  schedules that support contractual commitments and company goals.
• Communicate
  customer cost reduction and process improvement goals to company
  management and coordinate response that highlights/demonstrates company
  commitment to continuous improvement.
• Champion/lead
  Kaizen and Lean activities that drive improvement in both operational and
  administrative areas.
• Oversight
  of Program Management backlog/booking input into the MRP system to ensure
  alignment with company goals.
• Presentation
  of program reviews to Sr. Leadership.

3. Contract Management:

• Analyze
  and review all contracts to verify Terms and Conditions, Work Statements,
  Funding, Performance Periods, Deliverables, and other customer General
  Conditions. Coordinate review of terms and conditions with DCO Director of
  Contracts as necessary.
• Prepare
  negotiation plan and lead the negotiation team for all customer
  negotiations.
• Manage
  and track program compliance to purchase order requirements.
• Prepare
  assertions and claims to customer in accordance to contract parameters.

4. Operational Management:

• Responsible
  to coordinate with Operations Management to review requirements for
  programs as they relate to Operational
• Performance, Staffing, IPT
  development, planning for capital expenditures / preventative
  maintenance

5. Fiscal Management

• Review
  program performance to provide ongoing visibility for project cost, margin
  and schedule (actual vs. projected).
• Provide
  input to Finance for individual program cash flow plans.
• Support
  the Finance Department for invoice submittal and in resolving late payment
  receipts and customer claims/assertions.

6. Development and growth of the Program:

• Responsible
  for oversight and management of business unit bookings, backlog, past due,
  receivables and sales forecasts.
• Manage
  and maintain business unit booking and sales tracking system that supports
  the company monthly summary reports.
• Coordinate
  planning and acquisition of follow-on business within the lead time
  constraints.
• Coordinate
  with Business Development to identify, strategize and capture new business
  opportunities.
• Travel
  to customers 30% of the time.
• Support
  customer cost reduction and process improvement activities that
  demonstrate the company's commitment to continuous improvement.

7. Proposal Management:

• Lead
  the Proposal Team in the development, preparation and customer submittal
  of proposals for new and follow-on business.
• Will have assistance by
  Estimating on cost development, schedule, and capital requirements.
• As
  required support customer / DCAA / DCMA audits.

Required Skills and Qualifications

• Must possess the ability to lead without authority, negotiate and manage by influence.
• Strong people and time management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
• Experience in production control, contracts management, project management or contracts management, are key talents.
• Detail oriented, positive friendly customer service are key attributes.
• Computer knowledge and skills, i.e., MS Office Suite - Word, Power Point and Excel is required.
• Basic understanding of lean and six sigma principles and methodologies.
• Experience with MRP systems is beneficial.
• Team oriented with a continuous improvement outlook.
• Travel up to 30%

Required Experience and Education

• BA/BS degree required; equivalent years of experience may be accepted if approved by the VP of Program Management; MBA preferred.
• Certification in PMP and or CAPM, Contracts Administration, Project Management a plus.
• 3-7 plus years in an aerospace or manufacturing environment.
• Program(s) oversight of 10-25 million or greater a plus.
• Supervisory experience a plus.

Equal Opportunity Employer
Veterans/Disabled

2222 East Pensar Drive
Appleton, Wisconsin, 54911
United States