Customer Success Specialist

What you'll do at Jamf:

The Customer Success Specialist (CSS) is responsible for the training of customers related to the onboarding and adoption of Jamf products and related technologies. The CSS is responsible for helping Jamf's customers find value in the products they have purchased, with the goal of customer retention. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The ability to make decisions around the best onboarding strategy for customers and own the customer onboarding journey. The role is expected to train and enable Jamf's customers to help achieve their goals.

This is a hybrid role that requires the Customer Success Specialist to work in-person in the Minneapolis, MN; Eau Claire, WI; or Austin, TX Jamf office

What you can expect to do in this role:

• Assists customers in the adoption of Jamf's products
• Works with customers via web conference and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
• Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
• Ensures customers minimize time to value with the Jamf products they have purchased by providing thorough service and training
• Onboards customers by providing training to ensure implementation and adoption of Jamf products is successful
• Identifies and facilitates opportunities for customer growth and engagement with Jamf
• Works cross departmentally providing customer feedback to other departments to improve the whole product experience
• Understands and promotes the value of Jamf products and services to customers
• Other duties and special projects as assigned
• #LI-HYBRID

What we are looking for:

• Minimum of 2 years proven ability to communicate technical topics to both technical and non-technical audiences (Required)
• Minimum of 2 years experience with customer interaction in an online or email setting (Required)
• Minimum of 1 year experience successfully supporting enterprise technology in production environments (Required)
• Working knowledge of macOS and iOS (Required)
• Minimum of 1 year experience in a Customer Service role (Preferred)
• Minimum of 1 year experience using SalesForce.com (or alternative CRM platform)(Preferred)
• Ability to interact effectively with co-workers in a results-driven culture
• Self-starter, energetic multi-tasker, highly motivated and a team player
• Ability to engage with and establish trust and rapport with customers and employees
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties
• Strong attention to detail
• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf
• High School Diploma / GED Equivalent (Required)
• 4 Year / bachelor's degree (Preferred)
• Jamf's Tech and Admin level certifications (Preferred)

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits - which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.