Assoc Service Desk Administrator

Nintendo of America Inc.
paid time off, 401(k)
United States, Washington, Redmond
4600 150th Avenue Northeast (Show on map)
Apr 08, 2025
Nintendo of America Inc. About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/. DESCRIPTION OF DUTIES: Responds to customer contacts (phone, email, chat) and inquires for assistance, documenting and resolving escalated incidents timely. Installs and troubleshoots client hardware/software (including Printers) and IP phone hardware/software. Provides video conferencing support. Performs User Account Administration including but not limited to the following areas: password resets, password manager, permission modifications/additions, account Creation, user account licensing, and audit compliance. Assists with departmental IT asset configuration and management, including desk/office IT equipment moves. Assists with the configuration, deployment, and troubleshooting of Multi-Factor Authentication (MFA). Removes and remediates Virus/Malware on client systems, based on Security/Risk procedures and recommendations. Writes and edits technical support content and process documents, including data security controls. Helps onboard and trains new team members to familiarize them with departmental tools and best practices. SUMMARY OF REQUIREMENTS: Requires up to two (2) years of related experience. Basic understanding of Microsoft client technologies, including Windows and Active Directory. Ability to perform workstation imaging and troubleshooting. Experience working on problems of basic scope where analysis follows proper escalation procedures. Basic understanding of technology principles and operating methods. Familiar with Dell hardware and HP printers. Familiar with mobile devices, including smartphones and tablets. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. This position includes a base pay range of $26.12- $37.02 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. #LI-Hybrid