Knowledge Management Data Analyst (Gen AI and Search) Intern - Summer 2025

Knowledge Management Data Analyst for Gen AI and Search.

Job description:

Are you interested in applying your data science and machine learning knowledge to real world applications? This provides opportunity for building a Quality Knowledge database using AI/ML - data explorations, identify key data correlations to be used as Data Corpus for the Gen AI and Search solutions.

We're looking for people who are excited about:

• Solve real-world problems using data science AI/ML.
• Learn Customer Support and Service processes and how Gen AI solutions can help in this segment.

Responsibilities include:

• Analyzing the existing Knowledge Database of 30,000+ articles.
• Developing AI/ML model for identifying duplicate KB articles.
• Validating the model, assess model for accuracy and confidence
• Setting up regular intervals to model learning with new increment data
• Analyze the performance and the feedback of the search results shared by the Customer Support Gen AI (RAG) solution.
• Identify the content gaps in the Knowledge Database which is the Data Corpus for Customer Support Gen AI solution and make recommendations.

The Successful candidate must:

• Candidates must be in enrolled in a Bachelor's or Master's, preferably in Computer Science or Data Science, graduating December 2025 or later.
• Have project experience using AI/ML models
• Strong programming fundamentals, including algorithms and data structures
• Proficiency in programming languages such as Python

Additional qualities of a successful candidate include (feel free to select from these or add your own):

• Analytical and problem-solving skills
• Demonstrated track record of taking initiative and being resourceful
• Ability to work collaboratively and solve problems
• Strong communication skills, especially written
• Leadership experience, whether formal or informal
• Enthusiasm!

In addition, you will join our comprehensive University Talent Program that fosters personal as well as professional growth, thoroughly preparing interns for the next step in their careers. Juniper internships are project-based, allowing interns to solve important problems, make lasting impacts on their teams, and contribute to the company's overall objectives. Interns are mentored by some of the most talented and skillful innovators in the industry; you will connect with transformative thought leaders who promote disruptive ideas in their field. You will also participate in constructive professional workshops, company-wide community service initiatives, and an executive speaker series. You'll build lasting friendships, expand your network, and connect with colleagues from around the world.

At Juniper Networks, you will not only have opportunities to build real-life, hands-on work experience - you'll also have the chance to learn from the best and lay the groundwork for a successful career.

Minimum Salary: $66,399.84

Maximum Salary:$95,450.37

The pay range for this position is expected to be between $66,399.84 and $95,450.37/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.