Spa Concierge

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Joseph Hotel - Nashville

WHERE YOU WORK

The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

WHY YOU'RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

Availability

Full-time, part-time, days, weekends and holidays

Benefits

Medical/Dental/Vision
• Company paid Life insurance
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking

WHO YOU ARE

You are the warm and welcoming first impression of the spa-an intuitive professional who exudes confidence, calm, and hospitality. You thrive in luxurious environments and carry yourself with a poise that puts guests immediately at ease. With a foundation of strong communication skills and a deep understanding of spa services and wellness offerings, you're not only a resource for guests but a trusted guide in their relaxation journey. Whether it's your experience in luxury hospitality, your ability to connect with people from all walks of life, or your unwavering attention to detail, you bring a sense of care and purpose to every interaction. You are dependable, polished, and prepared-ready to navigate a fast-paced, service-driven role with both grace and efficiency.

WHAT YOU DO

You ensure that every guest experience is seamless, personalized, and deeply relaxing. You manage all aspects of spa reservations and guest communications, expertly tailoring recommendations to individual needs and preferences. You are the connector between departments, coordinating with the spa and front desk teams to uphold the highest standards of service and hospitality. Whether it's maintaining an organized reception area, promoting retail offerings, or ensuring health and safety protocols are followed, you approach each task with precision and a guest-first mindset. Your goal is simple yet profound: to ensure that every guest leaves feeling better than when they arrived-rested, cared for, and truly indulged.