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Ground Operations Crew

JetBlue

United States, Florida, Orlando

Apr 11, 2025

Position Summary

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.

Essential Responsibilities

Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment

Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)

Works in a ramp environment

Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system

Operates external aircraft equipment

Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

Assist customers with special needs, e.g. customers who need assistance in boarding

Guides aircraft to and from aircraft parking locations

Carry a handheld radio and communicate effectively with proper radio etiquette

Occasionally assist with loading and unloading mail, small packages and human remains

Ensure and maintain a safe environment and operation

Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma

One (1) year of customer service or sales experience

Must be at least 18 years old

Complete fluency in written and spoken English

Must be able to adhere to JetBlue Uniform Policy Manual Standards

Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

Able to follow safety guidelines

Able to perform under pressure and within fixed time constraints

Able to work in all types of weather conditions

Able to make occasional trips to other locations for training or temporary assignment

Must be able to give and receive verbal communication

Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers

Maintaining a positive, good-natured attitude is essential

Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Depending on location, may need to acquire and maintain a United States Customs Clearance

Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards

Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring

Available for occasional overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

Previous airline experience

Proficient with Microsoft Office suite

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer/Electronic Tablet and other office equipment

Ground service equipment

Handheld radios

Public Address System

Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)

Free-standing computer kiosks used to identify and process Customer reservations

Light Emitting Diode (LED) screens and signs

Work Environment:

Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels

Ability to work weekends or irregular shifts

Able to make occasional trips to other locations for training or temporary assignment

Subject to weather and elevated noise levels within airports

Ability to stand for an extended period of time

Physical Effort:

Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.