Collection Representative

Under general supervision, a Collection Representative contacts and follows up with customers and other necessary parties regarding payment or repayment of loans and/or any past due accounts.


SIU School of Medicine does not participate in the E-Verify program. Employment eligibility will be verified in accordance with applicable state and federal laws.

1. contacts, advises, and counsels customers regarding collection procedures;
2. confers with lenders or creditors to recommend alternatives in handling specific account problems; determines the collection process to be followed in order to resolve simple account problems;
3. determines that appropriate billing procedures have been completed, if not, follows the appropriate course of action required to accurately complete the billing procedure;
4. determines a feasible payment plan for customers following an investigation and analysis of their personal financial position;
5. assigns and/or assists with clerical duties including typing, sorting mail, filing, etc.;
6. enforces and implements a program's rules and regulations;
7. researches account problems and recommends needed course of action for resolution of individual cases;
8. enforces relevant University/Agency policies and procedures regarding payment of accounts; makes all appropriate entries of action taken on each account;
9. negotiates and sets-up agreements with customers for resolution of past due accounts; reviews customer's payment agreement deadlines and examines their current payment record;
10. analyzes student accounts, on an individual basis, and other pertinent facts for release or temporary release of financial holds allowing students to register for the upcoming semester;
11. maintains data in accordance with record retention requirements on all counseling and collection activities;
12. reports customer feedback and identifies problems and trends to higher-level personnel;
13. performs basic accounting functions related to collection activities;
14. determines methods for securing default payments;
15. performs other related duties as assigned.

1. Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
   1. college course work that included courses in finance, accounting, business administration, or business management, or a closely related field:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's degree (120 semester hours) equals three (3) years (36 months)
   2. collection, consumer credit, or business experience that required knowledge of collection methods and procedures

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.