Senior Technical Application Specialist | Epicor CMS

We are excited to announce an opportunity for a Senior Technical Application Specialist to join our team. As a key player in Epicor's organization, you will face exciting challenges and have the chance to make a significant impact. Your role will be crucial in troubleshooting, diagnosing, and delivering Epicor CMS Software support to all Epicor CMS Customer using your strong technical, communication skills and advanced business knowledge.

What you will be doing:

• Solution escalated issues with minimal supervision, communicating with customers via phone, email, or Service Now (Epicor CSM Solution) along with interpersonal skills and providing technical product knowledge.
• Resolve and close Epicor CMS software application issues in a timely manner.
• Stay informed with Epicor CMS software, services and technical updates and changes to provide timely and accurate solutions to customers.
• Resolve customer concerns during installation, operation, maintenance, or compatibility matters.
• Conduct specific performance or functional tests to resolve issues.
• Develop processes and techniques to gather, track, and triage issues, assess their validity, and route them to the appropriate team.
• Recommend process and strategy improvements proactively and work with team members to obtain solutions.
• Contribute to and use the department's knowledge base articles and FAQs.
• Coach and mentor other team members, ensuring consistency and high standards for customer service.
• Specialize in key areas of the software, including specific third-party software packages.

What you will likely bring:

• Epicor CMS software experience.
• 5+ years of applicable experience and demonstrated success/knowledge.
• 2+ years of specialized/industry experience.
• Bachelor's degree (or equivalent experience).
• Ability to learn new technologies and industries quickly.
• Attention to detail.
• Mentorship skills.
• Effective verbal and written communication skills.
• Strong knowledge of specific system application fundamentals and business processes.
• Strong problem-solving skills and business processes.
• Strong troubleshooting and technical skills.
• Experience in a Customer support environment with high call volumes desired.
• Strong orientation towards providing excellent, "initial contact" customer service and follow up service.

What could set you apart:

• Epicor CMS ERP experience.
• RPG Programming experience.

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About Epicor

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: