Manager, Service Delivery

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Global Mobility Lead will align National Grid's US and UK mobility initiatives with company requirements and strategy. This role provides expertise and strategic advice to Executive Management and Business Partners, guiding global mobility programs. Responsibilities include managing the overall mobility portfolio, addressing complex issues, implementing solutions, focusing on workplace excellence, continuous improvement, and achieving results.

* Oversee US and UK mobility strategy, coordinate with stakeholders, manage supplier services, address business needs and employee concerns, and handle property transactions.
* Develop and implement strategies, policies, procedures, governance, and compliance based on business requirements.
* Manage vendor relationships, including network providers, internal and outsourced team members, as well as associated processes, contracts, and service level agreements.
* Oversee TEM provider relationship, including monthly governance meetings
* Lead project initiatives and program enhancements related to mobility within the US and UK.
* Supervise routine support activities and collaborate with business partners and leaders to meet the specific mobility requirements of individual business units.
* Act as a subject matter expert, providing ongoing education on current mobility devices, policies and processes to stakeholders and business units.
* Independently manage complex situations, identifying root causes of systemic issues and proposing solutions.
* Address issues impacting the business, identify opportunities for improvement, and act as an escalation point for unresolved matters.
* Ensure high-quality BAU service in response to mobility support issues and customer concerns.
* Oversee contract renewals.
* Coach, mentor, motivate, and lead a team of global US and UK mobility analysts.
* Perform additional duties and/or special projects as required.

* Mobility management experience inclusive of reporting, data analytics, vendor and project management and strategic leadership
* Strong analytical skills and issue correlation
* Knowledge of global mobility functions
* Vendor consolidation and cost management experience
* Excellent verbal and written communication skills
* Quick to develop and understand new processes
* Able to multi-task in a fast-paced environment with tight deadlines
* Tangoe experience as well as familiarization with international, UK telecoms a plus
* Experienced in leading global mobility teams and vendors a plus
* 7+ years in global mobility experience
* Bachelor's in business or related field preferred

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