Collections Manager

Full-Time, Days, 80hrs pp

8am-4:30pm

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let's go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 4,000+ affiliated providers and over 1,100 volunteers, HonorHealth seamlessly blends collaborative care and approachable expertise to improve health and well-being. People often say care feels different here -- because it does. Learn more at HonorHealth.com.

• Manages the personnel assigned to the section. Plans, establishes, and revises work assignments as needed. Monitors employee productivity as well as the quality of their work. Monitors and approves overtime as necessary. Assists staff with issues related to training, personnel matters (i.e. payroll, discipline, vacation and time off requests) and information system issues. Interviews and hires staffs as necessary. Conducts weekly training meeting with the staff to ensure employee growth. Serves as a resource for Patient Financial Services within departments and personnel.
  
• Monitors collector work files for account activity, aging and employee productivity as well as quality of work. Maintains level of knowledge for HIPAA, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Participates in process improvement.
  
• Assists Information Services Department with enhancing computer systems electronic billings and collections, control procedures and efficiency of intra-company communications. Reviews and resolves the more difficult customer service complaints. Maintains continuous quality improvement. Performs other duties as assigned or requested.