Home Care Specialist I

BREAK GROUND ON A REWARDING CAREER WITH US!

At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. We're proud to be one of the most established home builders in the industry, with over 45 years of experience and 250,000+ homes to our credit.

We also take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

Position Summary

We are seeking a qualified Home Care Warranty Specialist I to join our team. In this position you will represent Richmond American Homes to our customers via phone and in person and will assist in remedying any Customer Service issues that may arise.

Responsibilities

Attends homeowner orientation and closing walks to build ongoing collaborative relationship with buyer/property owner.
• Work with construction team to conduct quality assurance inspections on properties prior to orientation and closing walks.
• Educates homeowners on warranty processes, claim submissions and the use of their home.
• Schedules work days between homeowners and trades to address warranty items and ensures satisfactory completion of work.
• Responds to customer inquiries and warranty submissions in a timely and efficient manner.

Requirements

• High School Diploma or GED
• Minimum of 1 years of customer service experience
• Understand technical aspects of construction, effective communicator, strong interpersonal skills, ability to solve problems, professional demeanor, ability to carry out tasks and resolve customer issues independently or with the assistance of a Senior Home Care Representative.
• Intermediate PC skills (Microsoft Word and Excel)

Benefits & Perks!

While we value hard work, we also recognize the importance of having fun! Our employees enjoy a collaborative environment where they can freely bounce ideas off one another and participate in exciting teambuilding activities and outings, like trips to the ballpark, holiday celebrations, regular office socials and much more.

• Positive, collaborative team culture
• Competitive compensation structure
• Comprehensive benefits package includes: Medical, Dental, Vision, HSA/FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, and Military leave
• Discounted pet insurance
• Home purchase discounts & more!

*All benefits are subject to qualification and hire dates. Not all benefits apply to commissioned sales people.

Compensation

• Base Salary: $52,000 - $65,000
• FLSA Status: Non-Exempt
• Bonus Type: Quarterly Production

If you are ready for more than a job and seek a career with one of the most respected organizations in a top industry then we want to hear from you. Please also visit our website at www.richmondamerican.com for more information.

MDC Holdings, Inc. / Richmond American Homes is an Equal Opportunity Employer.

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