Field Manager gea

Field Manager gea

Essential Functions

Customer Satisfaction & Quality Assurance

Serve as a point of contact for installation-related issues and conduct regular job site visits to uphold Emerald Blue's "Best In Class Standards."

Monitor multiple installations concurrently to ensure progress aligns with project timelines and expectations.

Maintain regular communication with customers and project managers to ensure quality standards are met throughout each project phase.

Conduct an average of 1.5 site audits per week to assess quality, training effectiveness, and safety compliance.

Training & Team Development

Deliver hands-on training and mentorship in both installation techniques and soft skills to new and current employees.

Support the onboarding and development of field staff, assisting with performance reviews and employee growth plans.

Conduct scheduled performance evaluations and contribute to the development of improvement initiatives.

Assist in training staff and provide daily leadership to ensure crews are prepared with the proper materials, plans, and direction.

Safety & Risk Management

Conduct on-site safety checks and enforce compliance with all Emerald Blue safety protocols.

Represent the RCI/Safety department in internal meetings, including QP3, Safety Committee, Supervisor, and PM meetings.

Obtain and maintain required certifications, including OSHA certifications, a DOT Health Card and Driver Trainer certification. May also be asked to obtain Forklift and Order Picker Trainer certifications as needed.

Project Support

Prepare and review pre-installation documentation such as punch forms, change orders, and site paperwork to ensure readiness.

Support project management with site visits, field verifications, coordination efforts, and delivery tracking in systems like Hedberg and WebTrax.

Participate in weekly schedule meetings and attend pre-installation meetings when available.

Provide support within the warehouse when needed, maintaining a working knowledge of warehouse operations and systems.

Manage and replenish field inventory through quarterly audits and regular restocking.

Travel & Flexibility

Be available for overnight travel and overtime as necessary to support project execution and field operations.

Skills and Abilities

Demonstrated ability to write, speak, and present information effectively

Highly organized with ability to perform multiple tasks and priorities

Knowledge of lean methods

Demonstrate leadership

Ability to interact with all levels of the organization