Loan Collection Specialist

Mechanics Bank is currently searching for an Loan Collection Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Grover Beach Grand Branch, in Grover Beach, CA.

Responsible for collecting past due delinquent accounts, while treating customer with professionalism, following all Fair Debt Collection Practices Act, state, local and bank policies. Performs a variety of collection and credit related duties which may be complex and confidential in nature. Requires the use of tact, good judgment and limited discretion, while collecting and processing customer information for delinquent consumer loans. Assignments require a working knowledge of procedures that must be followed to ensure compliance with regulatory guidelines and legislative demands. Provides support to collection process in the resolution of delinquency loans for assigned products. Must be capable of working independently; investigating problems and ensuring assigned duties are completed accurately and timely.

What you will be doing:

• Responsible for collection of all consumer products that are 1-90 days delinquent, including mortgages, automobile loans, unsecured loans, home equity lines of credit, and various other bank products. Reduces the level of delinquency in assignment by application of collection techniques to cure delinquency on accounts. Works with customers to find effective solutions to obstacles that are preventing them from staying on track with their obligations.

• Prepares communication to customers within Consumer Financial Protection Bureau (CFPB) and other regulatory guidelines.

• Increases the collection departments' efficiency by improving collection efforts early within collection cycle. Locates and validates customer contact information through Lexis/Nexis, credit reports, basic skip tracking, mail and/or local office support.

• Navigation of collection system to thoroughly document customers' accounts and update required information on the reason for default, plan for curing delinquency, ability to pay, update on collateral and any other additional information obtained learned.

• Identifies loan relationships that are uncollectable and reasons why an account must downgraded to the appropriate risk rating. Recommends transfer to Special Assets within the banks designated time frames.

• Assembles and analyzes information, maintains files and other paper and/or electronic data securely, accurately and efficiently. Monitors and tracks specific data as assigned / required.

Who you are:

• High School Diploma or GED is required.

• 1-3 Years Related Experience

• Solid knowledge of federal and state laws and regulations relevant to the credit and collections industry.

• Knowledge of the current legal and regulatory requirements for loan modifications, restructures.

• Customer service, financial, bankruptcy and consumer collection experience background preferred. Basic knowledge of Fair Debt Collection Practices Act (FDCPA) and Real Estate Settlement Procedures Act (RESPA).

• Experience with federal, state, and regulatory compliance as it relates to default management.

• Computer skills to perform this job successfully, an individual should have knowledge in MS Office and Internet

• Possess excellent oral communications and business writing skills.

• Possess effective time management and organizational skills.

• Able to cope with pressure resulting from meeting required deadlines and reporting requirements.

• Demonstrate teamwork in facilitating workflow. High level of cooperation with others and responsive to the Bank's needs.

• Exemplary motivation, enthusiasm, and professionalism.

• High level of accuracy and great attention to detail.

• Strong analytical and problem solving skills.

• Able to make and support sound decisions.

• Consistently demonstrate tact, discretion and good judgment.

• Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.

• Demonstrate excellent customer service skills.

• Able to work effectively without direct supervision.

• Able to comprehend and interpret Bank policies and procedures.

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Pay Range: $22.00-31.00 hourly

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

• Please view Equal Employment Opportunity Posters provided by OFCCPhere.

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