Care Services Manager

JOB SUMMARY

Under the direction of the Executive Director/ Director of Health Services, the Care Services Manager is responsible for the coordination, supervision and directing of the work of the Assisted Living staff and ensures the resident needs are met according to Federal and State regulations as well as Company Policy.

ESSENTIAL FUNCTIONS

Include the following. Other duties may be assigned as necessary.

* Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.

* Follows all safety procedures and assures all staff does as well.

* Supervises all activities of Assisted Living to assure quality care.

* Ensures 24-hour provision of nursing services within Assisted Living.

* Coordinate and perform resident assessment and plan of care evaluations to ensure residents are at the appropriate level of care and services. Consult with DON and/or Director of Health Services for professional assistance.

* Complete rounds as necessary; responds to medical alert calls as required.

* Orients new staff to ensure quality of care for residents; dispenses work assignments and assures completion before end of shift.

* Is responsible for completing performance appraisals timely as well as coaching and counseling of residential care staff.

* Keeps proper resident care documentation and ensures charts are in order; maintains required documentation as per Federal, State and Company Policy.

* Acts as liaison between family, residents, and physicians. Supervises the health care services and programs to residents.

* Coordinates resident admissions and transfers with other departments and/or community agencies.

* Supervises and participates in resident interdisciplinary care plan conferences. Supervises documentation in resident health records and reviews scheduled audits.

* Participates in budget planning and monitoring of fee scheduling and charging for services and cost effective utilization of resources.

* Responsible for orientation and ongoing in-service education, including safety procedure and awareness training of all assisted living nursing staff.

* Promotes stimulation, uplifting and comfortable environments for residents, families and staff.

JOB REQUIREMENTS and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Current licensure by the California Board of Registered Nursing or Current licensure by the California Board of Vocational Nursing and Psychiatric Technicians; experience in long-term care community health, geriatric and/or rehabilitative nursing desirable; 5 years' experience working in a senior community and have supervisory experience.

* Ability to read, analyze and interpret professional journals, technical procedures, or government regulations. Must be able to read, write, speak and understand English.

* Basic mathematical skills required.

* Must be able to understand, follow, support and initiate policies and procedures of the facility. Must be able to recognize emergency situations and respond appropriately; must be able to plan, organize, prioritize and implement work assignments efficiently; must be able to function effectively with no supervision.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Moderate standing, walking, talking, listening, grasping, reaching, balancing, stooping, kneeling, crouching, smelling, pushing and pulling.

* Must be able to wear gloves to guard against exposure to body fluids and cleaning agents.

* Regularly required to use hands to finger, handle, or feel objects, tools or controls and reach with hands and arms.

* Frequently required to stand, climb or balance and talk or hear.

* Occasionally required to walk; stoop, kneel, crouch or crawl.

* Regularly lift and/or move up to 50 pounds and occasionally lift and/or move above 50 pounds with the assistance from a co-worker and/or mechanical means.

* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Exposed to moisture in showers and in other procedures. Potential for exposure to body fluids and cleaning agents. Possible contact with needles and sharp objects.

* Noise level is usually moderate.