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Team Lead, Loan Workout

Hancock Whitney
United States, Texas, Houston
May 06, 2025

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JOB FUNCTION / SUMMARY:

Team Lead, Loan Workout leads a team of Loan Workout Specialists and/or Portfolio Managers who monitor delinquent commercial and/or consumer loans and advise, restructure/rehabilitate, collect, recover, convert and/or liquidate assets (usually adversely classified) assigned by management to limit losses.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Supervises a team of Workout Specialists and/or Portfolio Managers
  • Monitors the commercial delinquencies weekly and in conjunction with team
  • Oversees the management of multiple complicated and complex troubled credits/relationships.
  • Develops and implements strategies to recover principal from borrowers whose non-performing loans have been charged off
  • Oversees the collaboration with officials of lending and borrowing institutions to review and restructure credit and repayment terms and to better secure collateral, attain an equity position, or otherwise establish recourse to other borrower assets
  • Monitors files assigned to team and plan of action developed to ensure compliance with external policy/procedure and regulations.
  • Communicates and coordinates with legal counsel both in-house and outside all legal activity associated with an assigned file.
  • Reviews and evaluates appraisals (real estate or movables) as well as environmental reports relative to assigned accounts.
  • Collects and incorporates all pertinent information for assembly into the department's working and bank files.
  • Oversees drafts, updates, and watch list reports for review to watch loan and selected asset review committees.
  • Initiates and participates in meetings with clients and many times their advisors, counselors, attorneys and CPA's to address problems and develop solutions.
  • Coordinates and facilitates interactions between various departments.
  • Advises and assists loan officers and department managers with account deterioration and changes to approved plans of action.
  • Ensures service levels are monitored, attained and sustained.
  • Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

  • Bachelor's degree preferably in Business Administration, Finance, or Accounting required
  • 8 years of relevant experience in credit and/or collections required
  • 2 years of supervisory experience required.
  • Knowledge of sound credit, underwriting, and collateral recovery methods and procedures
  • Knowledge of tax, legal, and Bank credit/loan policy
  • Thorough understanding of the legal system relating to loan collections
  • Ability to prevent losses and to turn around non-performing credits
  • Ability to understand large and complex loans
  • An equivalent combination of related training, education and experience may be considered

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

  • Ability to travel if required to perform the essential job functions
  • Ability to work under stress and meet deadlines
  • Ability to operate related equipment to perform the essential job functions
  • Ability to read and interpret a document if required to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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