Technology Analyst Progression, ED Technical Services

Tampa Electric Company
paid time off, tuition assistance, 401(k)
United States, Florida, Tampa
May 07, 2025
Power up a career with us.Ourpeopleare our greatest investments. Be the light tohelp uskeep our customers connected.If you are interested in a career and not just a position,Tampa Electricis the place to be!Tampa Electric offers competitive pay, acomprehensivebenefitspackageand opportunities for growth and development in a friendly and professional work environment.We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company. We're honored to serve approximately 780,000 customers across West Central Floridaand safely providethem with clean, affordable and reliable electricity. We've been doing it formore than 100 years, and there's so much more ahead. Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutionsallwhile keepingtop-notchcustomer service at the center of all we do. Tampa Electricis a subsidiary of Emera Inc., a family of energy companies which alsoincludes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available inall ofthese locations. This position can be hired at four different levels: Technology Analyst I Technology Analyst II Technology Analyst Sr Technology Analyst Lead Technology Analyst I POSITION CONCEPT The Technology Analyst I is an entry level position on the Technical Application team. Follows established policies and procedures to support, administration, configuration, data administration, and testing of computer systems and applications core to Electric Delivery (ED). Work under direct supervision and the guidance of more senior team members on routine assignments servicing customers, technical team members, and programming team members with technology enablement. PRIMARY DUTIES AND RESPONSIBILITIES Learns and performs basic configuration and tests computer-based applications which support ED. (20%) Creates reports, queries and data extracts of limited diversity, providing data to users as requested. (20%) Assists with assignments or projects providing input related to definition of requirements and recommendations of appropriate solutions. (20%) Serves as a liaison between ED and other technical groups, develops relationships with key customers including face-to-face, on-site interactions, and meets/communicates with end-users and stakeholders to provide timely and accurate information and updates. (15%) Builds a thorough understanding of supported business areas and current and future processes. (15%) Monitors supported applications to ensure data integrity and accuracy. (10%) QUALIFICATIONS Education Required: High school diploma or equivalent. Preferred: Associate's Degree in business or related technology field. Related Experience Required: 2 years experience with electrical grid, electrical distribution or transmission. Knowledge/Skills/Abilities Required: Proficient in development fundamentals Proficient in data collection and analysis Knowledge of power flow across electrical grid transmission and distribution devices and systems Ability to learn surrounding control room functions and workflows Knowledge of work management systems and workflows with the ability to baseline test results Knowledge of resource management systems and workflows with the ability to baseline test results Knowledge of GIS systems and workflows Ability to provide end-user support or process analysis related to geographic information systems, work management systems, energy management systems, or outage management systems Proficient in writing queries and reports with knowledge of related technical applications Proficient in customer service principles to provide technology enabled information and solutions across electric delivery operations and business functions Preferred: Knowledge of Tampa Electric's unique power grid and systems Knowledge of electrical transmission/distribution modeling practices Proficient in risk management related to data privacy, specifically implementing data protection measures to safeguard customer information, ensuring compliance with regulatory standards, and mitigating risks associated with data breaches. Skilled with any of the following technical applications: Standard Query Language (SQL), Report Writing Tool, Oracle PLSQL Developer, SAP ERP, SAP CRB, GTech, Work Pro, Arcos RA Light, Arcos Smart, Arcos Crew Manager, Arcos Callout Technology Analyst II POSITION CONCEPT: The Technology Analyst II follows policies and procedures to support, administration, configuration, data administration, and testing of computer systems and applications core to Electric Delivery (ED). Work under general supervision and the guidance of more senior team members on less routine assignments servicing customers, technical team members, and programming team members with technology enablement. PRIMARY DUTIES AND RESPONSIBILITIES Provides support for low complex systems, applications, interfaces and processes with guidance. (20%) Creates unique reports, queries and data extracts of low complexity, providing data to users as requested. (20%) Assists with assignments or projects providing input related to definition of requirements and recommendations of appropriate solutions. (15%) Serves as a liaison between ED and other technical groups, develops relationships with key customers including face-to-face, on-site interactions, and meets/communicates with end-users and stakeholders to provide timely and accurate information and updates. (15%) Independently defines scope and objectives for assigned small to medium sized tasks. (10%) Maintains a thorough understanding of supported business areas and current and future processes. (10%) Monitors supported applications to ensure data integrity and accuracy. (10%) QUALIFICATIONS Education Required: High school diploma or equivalent. Preferred: Associate's Degree in business or related technology field. Related Experience Required: 3 years experience with electrical grid, electrical distribution or transmission. Experience must include creating SQL queries and system testing. Knowledge/Skills/Abilities Required: Proficient in development fundamentals Proficient in data collection and analysis Knowledge of power flow across electrical grid transmission and distribution devices and systems Ability to learn surrounding control room functions and workflows Knowledge of work management systems and workflows with the ability to baseline test results Knowledge of resource management systems and workflows with the ability to baseline test results Knowledge of GIS systems and workflows Ability to provide end-user support or process analysis related to geographic information systems, work management systems, energy management systems, or outage management systems Proficient in writing queries and reports with knowledge of related technical applications Proficient in customer service principles to provide technology enabled information and solutions across electric delivery operations and business functions Building relationships and working collaboratively across business functions Providing proactive written and oral communication Employing logical reasoning to make and defend decisions Solving problems and providing end-user support Managing projects Exercising attention to detail and time management Taking initiative to learn and source information independently Preferred: Knowledge of Tampa Electric's unique power grid and systems Knowledge of electrical transmission/distribution modeling practices Proficient in risk management related to data privacy, specifically implementing data protection measures to safeguard customer information, ensuring compliance with regulatory standards, and mitigating risks associated with data breaches. Skilled with any of the following technical applications: Standard Query Language (SQL), Report Writing Tool, Oracle PLSQL Developer, SAP ERP, SAP CRB, GTech, Work Pro, Arcos RA Light, Arcos Smart, Arcos Crew Manager, Arcos Callout Technology Analyst Sr POSITION CONCEPT: The Technology Analyst Sr operates with minimal supervision, leading medium-sized projects and providing advanced technical support for application issues core to Electric Delivery (ED). Translate business requirements into functional specifications, ensuring alignment with strategic plans. Act as a liaison between ED and technical groups foster relationships with key customers and stakeholders. Mentor less experienced analysts, optimize workflows, and contribute to the development of training programs and end-user documentation. PRIMARY DUTIES AND RESPONSIBILITIES Troubleshoots problems with supported applications, analyzes and takes appropriate action to correct (i.e. making recommendations, coordinating resources, and facilitating implementation of changes to processes or software to avoid future problems. (20%) May act as lead on small to medium-sized projects; Includes leading a team in the evaluation of current processes, automation, and software applications with a focus on providing technology solutions in alignment with business and strategic plans. (10%) Creates moderately complex reports, queries and data extracts, providing data to users as requested. (15%) Monitors supported applications to ensure data integrity and accuracy. (5%) Defines scope for medium sized project tasks, including time and cost estimates for assigned tasks, and provides consultation of scope definition. (10%) Serves as a liaison between ED and other technical groups, develops relationships with key customers including face-to-face, on-site interactions, and meets/communicates with end-users and stakeholders to provide timely and accurate information and updates. (10%) Works with business leaders and acts as a liaison between supported business areas and programming team members and / or vendors. (10%) Responsible for the collection, analysis, review, documentation and communication of business needs and requirements to IT programming and other technical team members. Provide input in the prioritization of technology related projects. (10%) Assists in developing training programs, end-user documentation, and materials related to supported software applications and business processes; may facilitate both formal and informal training. (10%) QUALIFICATIONS Education Required: High school diploma or equivalent. Preferred: Associate's Degree in business or related technology field. An Associate or Bachelor Degree may substitute for some years of experience. Related Experience Required: 5 years experience with electrical grid, electrical distribution or transmission. Knowledge/Skills/Abilities Required: * Proficient in development fundamentals * Proficient in data collection and analysis * Knowledge of power flow across electrical grid transmission and distribution devices and systems * Ability to learn surrounding control room functions and workflows * Knowledge of work management systems and workflows with the ability to baseline test results * Knowledge of resource management systems and workflows with the ability to baseline test results * Knowledge of GIS systems and workflows * Ability to provide end-user support or process analysis related to geographic information systems, work management systems, energy management systems, or outage management systems * Proficient in writing queries and reports with knowledge of related technical applications * Proficient in customer service principles to provide technology enabled information and solutions across electric delivery operations and business functions Preferred: Knowledge of Tampa Electric's unique power grid and systems Knowledge of electrical transmission/distribution modeling practices Proficient in risk management related to data privacy, specifically implementing data protection measures to safeguard customer information, ensuring compliance with regulatory standards, and mitigating risks associated with data breaches. Skilled with any of the following technical applications: Standard Query Language (SQL), Report Writing Tool, Oracle PLSQL Developer, SAP ERP, SAP CRB, GTech, Work Pro, Arcos RA Light, Arcos Smart, Arcos Crew Manager, Arcos Callout Technology Analyst Lead POSITION CONCEPT: The Technology Analyst Lead works independently on all phases of business process analysis and redesign. Translate high-level business requirements into functional specifications and manage changes to such specifications. They formulate and define scope and objectives for assigned projects. Lead or participate in software implementation projects. Serves as the technical expert of the Technical Application team and is responsible for documenting standard operating procedures and training less experienced analysts. Work under general direction of the Supervisor Technical Applications and serve as back up for the supervisor when needed. PRIMARY DUTIES AND RESPONSIBILITIES Provides support for moderately complex business processes, applications and interfaces crossing multiple platforms and databases, making recommendations, coordinating resources, and facilitating implementation of changes to processes or software to avoid future problems. (20%) Leads diverse, medium-sized, complex technical projects (i.e. evaluation of current processes, automation, and software applications) with a focus on providing technological solutions in alignment with business and strategic plans. (10%) Creates complex reports crossing multiple databases and platforms. Provides data to users as requested. Monitors supported applications to ensure data integrity and accuracy. (20%) Defines scope for medium sized project tasks, including time and cost estimates for assigned tasks, and provides consultation of scope definition. (10%) Serves as a liaison between ED and other technical groups, develops relationships with key customers including face-to-face, on-site interactions, and meets/communicates with end-users and stakeholders to provide timely and accurate information and updates. (10%) Participates in feasibility studies and research to prepare cost / benefit justifications for technology solutions. Assist with determining and secure appropriate technical and business team members resources to facilitate successful completion of approved projects. Works with business leaders and acts as a liaison between supported business areas and programming team members and / or vendors. (10%) Responsible for the collection, analysis, review, documentation and communication of business needs and requirements to IT programming and other technical team members. Provide input in the prioritization of technology related projects. (10%) Utilizes leadership skills to regularly provide technical direction, instruction, guidance and monitoring of less experienced Technology Analyst team members and resolve issues to ensure goals and requirements are met. (10%) SUPERVISION Indirect: May lead other Technology Analysts QUALIFICATIONS Education Required: High school diploma or equivalent. Preferred: Associate's Degree in business or related technology field. An Associate or Bachelor Degree may substitute for some years of experience. Licenses/Certifications Preferred: Project Management Profession (PMP) Certification. Experience Required: 7 years experience with electrical grid, electrical distribution or transmission Preferred: Experience with high-level Electric Delivery computer systems support and successful project management. Knowledge/Skills/Abilities Required: Proficient in development fundamentals Proficient in data collection and analysis Knowledge of power flow across electrical grid transmission and distribution devices and systems Ability to learn surrounding control room functions and workflows Knowledge of work management systems and workflows with the ability to baseline test results Knowledge of resource management systems and workflows with the ability to baseline test results Knowledge of GIS systems and workflows Ability to provide end-user support or process analysis related to geographic information systems, work management systems, energy management systems, or outage management systems Proficient in writing queries and reports with knowledge of related technical applications Proficient in customer service principles to provide technology enabled information and solutions across electric delivery operations and business functions Providing proactive written and oral communication Exercising good judgement and making logical decisions Problem solving and providing end-user support Managing projects and allocating resources Assessing performance and providing feedback Exercising attention to detail and time management Taking initiative to learn and source information independently Resolving conflict across business functions Exercising negotiation tactics Preferred: Knowledge of Tampa Electric's unique power grid and systems Knowledge of electrical transmission/distribution modeling practices Proficient in risk management related to data privacy, specifically implementing data protection measures to safeguard customer information, ensuring compliance with regulatory standards, and mitigating risks associated with data breaches. Skilled with any of the following technical applications: Standard Query Language (SQL), Report Writing Tool, Oracle PLSQL Developer, SAP ERP, SAP CRB, GTech, Work Pro, Arcos RA Light, Arcos Smart, Arcos Crew Manager, Arcos Callout, or Info Maker (Sybase Report Writing Tool) These attributes apply to all levels of this position progression: RELATIONSHIPS Internal: Interfaces with all levels of management and team members. External: Interfaces with information technology vendor representatives. LEADERSHIP COMPETENCIES Speaks up on Safety, Health and the Environment Takes Ownership and Acts with Integrity Drives Operational Excellence for Customers Builds Strong, Collaborative Relationships Develops People and Teams Cultivates Innovation and Embraces Change Thinks Strategically and Exercises Sound Judgment WORKING CONDITIONS Work is primarily performed sitting at a desk operating a computer for 80-90% of the workday in an office environment. #LI-SAC TECO offers a competitive Benefits package!! Competitive Salary 401k Savings plan w/ company matching Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more! STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to stormswill beconsidered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations. In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities. Pay Transparency Non-Discrimination Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) ADA policy It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s. Application accommodations Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.