Technical Support Engineer

Job Description:

Pluralsight is seeking a Technical Support Engineer to join our team. The Technical Support Engineer (TSE) plays a critical role in supporting our customers by resolving technical issues, collaborating with engineering teams, and improving the overall platform experience. TSEs act as a bridge between our customers and internal teams, ensuring that every technical challenge is addressed with diligence, insight, and empathy.

Who you're committed to being:

• Passionate about problem-solving, troubleshooting, and finding creative solutions to technical challenges.

• Self-sufficient and proactive, capable of working independently while understanding how your work contributes to broader team goals.

• A trusted advisor to cross-functional teams including Sales, Marketing, Success, and Engineering.

• Continuously curious, actively seeking to expand your technical knowledge of our evolving architecture and systems.

• A thoughtful communicator who collaborates effectively across teams.

• Organized and team-oriented, capable of bringing clarity to discussions and focusing on shared goals.

• Skilled at breaking down complex technical topics into easy-to-understand explanations.

• Confident working directly with engineering to resolve issues and improve product quality.

What you'll do:

• Serve as the primary contact for escalated technical issues and collaborate with customers and internal teams to troubleshoot and resolve them.

• Triage, prioritize, and communicate issues to engineering and key stakeholders while maintaining strong relationships with engineering teams.

• Support strategic customers, lead conference calls, and participate in an on-call rotation for high-priority incidents.

• Mentor peers, drive internal improvement projects, and maintain issue management accountability.

• Continuously expand your knowledge of troubleshooting methodologies, distributed systems, and platform architecture to stay current with evolving technologies.

Experience you'll bring:

• 2+ years in a customer-facing support or service role.

• 2+ years in a technical support role.

• Strong understanding of SSO configuration, setup, and troubleshooting (experience with Auth0 is a plus).

• Solid knowledge of APIs and the ability to diagnose and troubleshoot related issues.

• Familiarity with networking protocols and concepts.

• Working knowledge of SQL.

• Experience with LMS/LXP integrations.

• Comfortable with logging tools and troubleshooting workflows.

• Strong interpersonal and communication skills.

• Logical, analytical thinker with the ability to solve unfamiliar technical problems.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

• Strong organizational and prioritization skills.

• Ability to manage multiple tasks while maintaining attention to detail.

• Willingness to work flexible hours as needed to support global customers.

Travel Requirements:

While Pluralsight operates under a remote and hybrid work model, in-person collaboration may be required at our Utah HQ, depending on the role and team.

Why you'll love working here:

• We're remote- and hybrid-friendly.

• We're mission driven and guided by our culture pillars.

• We prioritize diversity and belonging.

• We cultivate a culture of trust, autonomy, and collaboration.

• We invest in our people with competitive compensation, wellness benefits, and professional development.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations, and individuals rely on Pluralsight for critical technology skill development in AI, cloud computing, cybersecurity, software development, and more.

Physical and Mental Requirements:

This is a sedentary role performed in a home or office environment with repetitive tasks involving data analysis and problem solving. Ability to focus, learn new systems, and make timely decisions is essential.

EEOC Statement:

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight's commitment to diversity and inclusion, view our latest Diversity, Equity, Inclusion and Belonging report.

The annual base salary + variable for this role is $64,300-$80,400 USD. Actual compensation will be based on factors such as location, skills, experience, and business needs. Benefits and bonuses may also apply.

Applications must be submitted within 90 days of the initial posting date.

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