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Technical Support Specialist I - 1st shift

SITE Staffing, Inc
$21.00 / hr
United States, Wisconsin, Jackson
May 23, 2025
Technical Support Specialist *Shift: 1st, (5 or 6am -1:30pm or 2:30pm)* P ay: $21/hr (Based on experience) We're seeking a Technical Support Specialist I to join our customer-focused support team. In this role, you'll provide high-quality technical assistance to dealers, contractors, and end-users via phone and email. Your problem-solving skills will help troubleshoot and resolve electrical and mechanical issues related to our products-before, during, and after installation. Key Responsibilities: Provide technical support resolution via phone and email with end-users, contractors and dealer network Resolve electrical and mechanical problems that could be encountered before, during, and after product installation Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner Accurately process and properly record call and email transactions utilizing computer software programs Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience Assist Engineering on R&D projects both in house and in the field Offer technical guidance to the Parts department involving custom orders Travel occasionally to customer sites to resolve problems that need onsite assistance