Global Business Process Owner - Quality

Smith+Nephew is undertaking a multi-year Global ERP Program upgrade and a business process standardization, to deliver the implementation of a common/single business across the global core business functions of Manufacturing Operations and Commercial businesses.

The effort will provide Smith+Nephew with a major step change in capabilities, by creating a platform that will strategically enable the business to address major pain points such as harmonized business processes and data driving towards a single source of truth, excessive manual work and lack of automation, being able to operate by predicting rather than reacting, reducing an existing highly customized and complex working environment and simplifying our IT landscape thus improving Smith+Nephew business support functions, support simpler mergers and acquisitions, master data management and integrations into the rest of the business including the supply chain. The areas of business covered:-

Demand to delivery (D2D) including demand planning, MRP and capacity scheduling, MFG execution, Batch management, Quality management, GR from MFG, Packaging and labelling, Plant maintenance, and Related materia data Order to cash (OTC) including Order management, Order fulfillment, Distribution, Warehousing and Transportation, OTC reporting, AR & billing, and Related master data Procure to pay including Sourcing, Contracting, PO transactions, processing and Transmissions, Invoice & reporting, Subcontracting and inter-company and Related master data Record to report (R2R) including Financial planning and consolidation, Cash Management and Treasury, Manufacturing Finance, General ledger, AP, AR, FA, Tax (direct and indirect), Management Accounting, Financial structures, and Related master data Other tracks and services such as Reporting, Master Data, Quality assurance, Archiving, Security and controls

To provide a specific focus on developing and delivering a Global SAP-enabled Business Process Template for Smith and Nephew, a dedicated team of Global Business Process owners has been established. The GBPO team will be supported by many Smith+Nephew SMEs (Subject Matter Experts).

Position Summary

Reporting to the Vice President - Global Business Process Owner the role will have a significant and dual focus. The first is to drive business process standardization across our enterprise in the area of Quality, and the second is to help support any ERP upgrades currently ongoing.

For business process standardization, the Global Business Process Owner is required to identify and manage all current state processes as part of the greater Smith+Nephew taxonomy and drive each entity towards a common future state for both process and ERP (and other) system-level changes. The GBPO is responsible for managing all changes to the process in pursuit of a standard business process. This is facilitated through a strong Community of Practice, Design authority, and collaboration on an ongoing basis while delivering value for the business. In this role, there is an expectation to deliver significant business benefits.

The Global Business Process Owner also is responsible for the completion of all project designated deliverables in their functional workstream and integration points including the development or validation of the enterprise design that is suitable for all S+N business functions, the process maps and business blueprints, testing and validating the solution, data and archiving, testing and regression testing, validation and quality assurance and supporting change management.

This individual will participate in a team of internal and consulting resources and is responsible for maintaining the design and delivery of the standard process for their workstream and all activities in between as dictated by the program methodology and plans.

Finally, this role will be responsible for acting as a "change champion lead" for their workstream and supporting all Organizational Change Management activities as dictated by the program methodology and plan.

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Essential Function

Key Performance Indicators

Delivery Global Quality

%

Template Design & Business Process Maps

• Overall global lead and governance responsibility for Quality
• Accountable for leading and developing the requirements for the Quality design, and ensuring all requirements are met to the standard solution, and ensuring the system is fully compliant and validated
• Accountable for the Quality workstream design and template activities and deliverables, supporting the drive towards harmonization across the business
• Managing and supporting the external system integrator in all activities relating to design, data, and quality delivery for the Quality workstream. Holding the system integrator to account for this workstream.
• Managing all activities relating to the integration of processes and systems relating to their workstream space
• Managing all design decisions relating to Quality workstream master data and supporting the data conversion and data archiving activities that follow from the data model design
• Closely manage and own the design around custom and relevant RICEFW (Reports, Interface, Conversion, Enhancements, Forms, and Workflow) with the absolute aim of keeping this to a minimum and to best practice and standard; all customisation will follow a standard escalation and governance approval process
• Manage and own all reporting needs for the workstream space and the overlap and interaction with our global reporting platforms, such as UDP.
• Accountable for all deliverables and documentation associated with the Quality workstream, maintaining accuracy and relevance and strong revision control, and appropriate approval signoffs within the agreed project SLAs

TBC

Change

Management

• Champion and support the global program OCM methodology and process for the Quality workstream
• Act as the "change champion lead" for the Quality workstream
• Ensure design and deliverables are aligned with strategic enterprise objectives and global program objectives for the Quality workstream
• Ensure any approved modifications to the existing design are retrofit to those markets live on the current system for the Quality workstream
• Identify and escalate the resolution of change management and cultural issues

TBC

Testing

• Support the definition of the testing and regression testing scope for the Quality workstream, including supporting all activities around the requirements trace matrix
• Support the execution of testing and regression testing using the program designated tooling as the system of record, documenting as required to ensure proper system validation; specifically, System Integration Testing and User Acceptance Testing

TBC

• Support the identification of super users for participating in the various test phases, training on the new system functionality as well as required tools such as HP-ALM and the GPO methodology for recording defects through to defect resolution

Training

• Support the global program training strategy and needs
• Lead and support the Super Users in the localization of training material, and where necessary, support language needs

TBC

• Provide direction during implementation and Hypercare.

Management

• Work with and support the PMO in all planning activities
• Participate actively in the Design Authority and all escalation bodies
• Manage all status reporting and communication vehicles as designed and dictated by the global program PMO function for the Quality workstream
• Provide input and support for the relevant Steering committees

TBC

Scope

Budgets/Financial

N/A

Supervision

Functional Scope

Business Process Experts (details to be confirmed)

Quality

Requirements

Travel l Education l Licence Certificates l Experience Knowledge

Travel

• Flexible to project location with possible time away from base

Education

• Education or related work experience in the functional area of work stream.

Licenses/Certifications

• N/A

Experience

• Minimum 5-10 years of management and leadership responsibility
• 5-10 years work experience in Quality including finance, operations, and supply chain
• Ideally around 5+ years at S+N
• Demonstrated success in working with Quality teams. Strong process orientation, problem-solving, and troubleshooting skills
• Ability to interface and influence at multiple organizational levels
• High degree of self-motivation and excellent communication and interpersonal skills. Demonstrated experience in performing under tight timelines
• Strong project management skills, particularly concerning the organization, prioritization, and time management

Professional Skills

• Microsoft Office Suite: Word, PowerPoint, Excel, Outlook, Internet Explorer
• Fluent English
• Strong interpersonal and analytical skills.
• International or cross-cultural work experience.
• Flexible, able to manage changing priorities, and willing to step up to requests in and outside of the area of direct responsibility

Operating

Environment

• Meet deadlines, frequent assignment changes, periodic heavy workload, rapidly changing technology, and dynamic business growth
• Concentrate on detailed technical tasks for sustained time periods
• Communicate with business managers, End Users, and the Global project Team in person and on the telephone
• Read complex reference material and written user manuals.
• Participate in interactive verbal group activities, brainstorming working sessions

Competencies

Build Working Relationships

Developing and using collaborative relationships and an internal network to facilitate the accomplishment of work goals. Consultative in approach.

Facilitate Change

Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

Gain Commitment

Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved.

Customer Focus

Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

Teamwork

An individual who can work effectively in a collaborative environment and foster teamwork with their peer group, their team and with business / functional leaders. Job holder must be comfortable with working in an environment with influence without authority

Cultural sensitivity

Sensitive to culture and ways of working in different countries

The above position description is intended to describe the general content, identify the essential functions of, and requirement for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Compliant with all health, safety and environmental policies, procedures and job hazard analyses applicable to specified job activities; including medical evaluations as required by job function. Completes all required HSE training. *For people managers, Responsible for direct reports and contract employees adhering to the general HSE responsibilities as specified above. Ensures HSE procedures are followed. Informs appropriate personnel HSE performance, within areas of responsibilities. Addresses HSE action items- (non-conformance) within areas of responsibilities.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.