Dispatcher

Kemps Dairy has immediate job opening for a Dispatcher. Work under a moderate degree of supervision to coordinate the scheduling and dispatching of truck drivers to ensure timely and efficient delivery of product shipments. Perform routine job duties independently and resolve issues in straightforward situations, assessing each using standard procedures. Seek assistance for uncommon, new, or complicated situations.

Kemps Dairy is a farmer-owned brand of Dairy Farmers of America (DFA), a dairy marketing cooperative owned by more than 12,500 family farmers. Our mark matters and it represents the wholesomeness of dairy that we share with our communities and loved ones. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and we're passionate about delivering the simple pleasures of dairy to people everywhere, straight from our family farm-owners.

By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities - come join us!

JOB DUTIES AND RESPONSIBILITIES

* Schedule and dispatch daily loads/shipments (raw milk, products/goods) to meet customer needs and optimize routes to reduce costs and elevate overall efficiency

* Dispatch approved drivers to appropriate loads based on availability, capacity, and delivery deadlines; confirm load date/time and delivery date/time

* Audit driver compliance with schedules

* Serve as the primary point of contact between drivers, customers, and internal contacts. Communicate delivery instructions, customer changes, address issues, and provide updates on shipment status

* Develop and maintain relationships with carriers and drivers to understand their needs, operating schedules, and physical limitations while working to inform them of the needs of our customers and distribution system

* Be familiar with contracts established with each customer regarding volumes and quantities, plant operating schedules, warehouse schedules, and all special requirements or circumstances

* Monitor milk movements to ensure all producers remain qualified during qualifying months and between Federal Orders. Maximize diversions and transportation credits where applicable (applicable to raw milk)

* Assemble orders that make up outgoing loads. Maximize carrier load weights and volume by coordinating orders with other company depots, plants, warehouses, etc.

* Monitor secondary freight costs and work to minimize those costs when scheduling deliveries

* Monitor the progress of deliveries from start/load assembly to delivery to the customer. Use tracking systems to monitor the location and status of trucks and shipments. Address any delays or issues promptly

* Handle emergencies and unforeseen events such as accidents, traffic delays, or equipment malfunctions. Coordinate with drivers and others to find quick and effective solutions

* Ensure all dispatch activities comply with federal and state transportation regulations. Keep up-to-date with changes in laws and regulations affecting the trucking and/or dairy industry

* Address customer inquiries and concerns regarding delivery times, delays, and other related issues. Maintain a high level of customer satisfaction through effective communication and problem resolution

* Provide drivers with necessary information and support to perform their duties effectively. Assist with directions, load information, and other logistical details

* Match proof of deliveries and approval of carrier invoices. Validate all charges

* Work with other groups to resolve issues that arise with the incoming manifests matching the dispatch schedule

* Input and maintain accurate records and data in systems, spreadsheets, etc. (customer proof of delivery, bills of lading files, receiving credits, customer receipts, delivery schedules carrier/hauler info, costs, and other relevant data). Prepare regular and ad-hoc reports

* Seek and negotiate the lowest carrier costs per set authority limit

* May handle the sale/disposal of distressed loads and track on the rejected load database. Communicate and maintain accurate and timely records of distressed loads including quality results, disposition, and/or sale price

* The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

* High school diploma or equivalent

* 1 to 3 years of dispatching, logistics, transportation, customer service, or related experience

* Certification and/or License - may be required during course of employment

SCHEDULE: Monday through Friday

BENEFITS:

• 401(k) with company contribution
• Competitive pay
• Paid vacation and holidays
• Career growth opportunities - we promote from within!
• Comprehensive healthcare benefits
• Service recognition and employee rewards
• Employee referral program
• Tuition reimbursement*
• Uniforms provided
• Work for dairy farming families