Lead Registrar Services

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Opportunity at a Glance

The Lead, Registrar Services Representative position works behind the scenes to complete transcript evaluations, graduation audits, records review, student registration, and various stretch assignments in support of the Registrar Services department and institutional partners. These functions are performed with minimal supervision and with a deep level of subject matter expertise. Additionally, this position supports the daily oversight of tasks and responsibilities in the Registrar Services department.

Responsibilities

• Develops and assigns daily game plan to an assigned Registrar Services team.

• Manages a daily case load of a minimum productivity expectation of 50%.

• Reports on Registrar Services productivity and analyzes data to seek performance trends and improvements

• Reports on Registrar Services service levels and seeks to continually improve service to institutional partners.

• Provides mentoring and coaching to Registrar Services Representatives based on colleague productivity and performance.

• Continually seeks to identify procedural improvements and supports the implementation of identified opportunities.

• Develops and delivers, with the support of Senior Registrar Services Representatives, departmental training with a high level of subject matter expertise

• Serves as a point-of-contact to institutional partners and supports the resolution of escalated matters.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Required and strong customer service experience, preferably in an academic or professional setting.
• 1 years' experience mentoring, coaching, and delivering feedback
• Subject matter expert on institutional policies and procedures
• Communication and interpersonal skills with strong attention to detail
• Proven ability to collaborate and build effective relationships with institutional partners
• Ability to work effectively autonomously and independently while still engaging a high-performing team and collaborating with leadership
• Proven ability to set deadlines and ensure goals are completed
• Strong presentation skills and prior experience speaking in front of leadership
• Flexible and adaptable.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $50,000 and $70,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem's Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation