Pre-Sales Product Engineer - Broadcast Replay

Location: Based in Atlanta, with travel requirements both domestically and internationally.

Contract: Full-Time, Fixed-Term till March 2026

Salary: $58,000 - $70,000

Welcome to Hawk-Eye Innovations! I'm Craig, the hiring manager for this position and the Operations Manager for Broadcast Replay at Hawk-Eye Innovations. I'm excited to introduce you to our innovative team. We are passionate about sport and dedicated to bringing the best experiences to our audience.

We are seeking a talented and driven Pre-Sales Product Engineer to join our team at Hawk-Eye Broadcast Solutions. This role is crucial in bridging the gap between our cutting-edge technology and our valued clients, ensuring they receive tailored solutions that meet their unique needs. This role requires technical expertise, problem-solving skills, and customer-facing abilities.

Hawk-Eye Innovations' Broadcast Solutions offers a comprehensive ecosystem of cutting-edge technologies and services specifically designed for live sports broadcasting. Our expertise extends across venues, broadcast facilities, and OB trucks. The Broadcast Solutions team plays a crucial role in supporting the production of some of the most prestigious and highly viewed sporting events globally, including the Super Bowl, the PGA Championship, The Master's Tournament, and numerous other high-profile events. Our commitment to technological advancement and unwavering support makes us a trusted partner for broadcasters seeking to achieve the highest standards of production quality and audience engagement.

• Technical Consultation: Providing expert advice on integrating broadcast replay systems into client workflows.

• Solution Architecture: Designing and customizing technical solutions to meet specific client needs.

• Product Demonstrations: Showcasing the technical capabilities of broadcast replay products to potential customers.

• Proof of Concept: Developing and executing proof-of-concept projects to demonstrate product feasibility.

• Technical Documentation: Creating detailed documentation for proposed solutions and system configurations.

• Collaboration with Development Teams: Working closely with product development teams to address technical challenges and refine offerings.

• Customer Training: Delivering technical training sessions to ensure clients can effectively use the products.

• Market Analysis: Staying informed about industry trends and competitor technologies to provide strategic insights.

• Support During Sales Process: Assisting sales teams with technical expertise during negotiations and presentations.

• Trade Show Representation: Participating in industry events to showcase products and network with potential clients.

• Strong technical background in broadcast replay systems and related technologies.

• Excellent problem-solving skills and the ability to design creative solutions.

• Exceptional communication and presentation abilities.

• Experience in customer-facing roles, preferably in a pre-sales capacity.

• Ability to work collaboratively with cross-functional teams.

• Knowledge of industry trends and competitor technologies in the broadcast replay market.

• Minimum of 3 years of experience in a technical role within the broadcast industry, with a strong focus on live sports production workflows.

• Operational experience running a Replay solution for broadcast television.

• Knowledge of the broadcast replay industry (e.g., EVS, Grass Valley, Simplylive, etc.) and a deep understanding of their technical capabilities and integration points.

• Proven experience in customer-facing roles, such as technical support, training, or pre-sales engineering, with a track record of building strong client relationships.

• Solid understanding of video and audio signal flow, formats, and standards (e.g., SDI, IP, HDR, various codecs).

• Experience designing and presenting technical solutions to both technical and non-technical audiences.

• Excellent problem-solving skills with the ability to diagnose and resolve technical issues in complex broadcast environments.

• Strong written and oral communication skills, including the ability to create clear technical documentation.

• Ability to travel as required for client meetings, demonstrations, and industry events.

• 5+ years of experience specifically in a pre-sales or sales engineering role within the broadcast replay or related live production technology sector.

• Operational experience in an OB Truck environment specific to Replay or support engineering.

• In-depth knowledge of IP-based video workflows (e.g., SMPTE ST 2110) and their application in broadcast replay systems.

• Experience with virtualized and cloud-based broadcast solutions.

• Familiarity with broadcast control systems and automation.

• Experience developing and delivering technical training programs.

• Participation in industry trade shows and conferences, including product demonstrations and technical presentations.

• Bachelor's degree in Broadcast Communications, Broadcast Engineering, Computer Science, or a related technical field.

• Existing network of contacts within the broadcast production community.

This role offers a dynamic and challenging environment for individuals passionate about technology and client satisfaction. If you are ready to make a significant impact in the Broadcast Replay industry, we encourage you to apply. This role is based in Atlanta, with travel requirements both domestically and internationally.