Salesforce Administrator

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

As a Salesforce Administrator in Support, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of the CRM platform. The role requires a strong understanding of Salesforce's capabilities and functionalities, as well as an ability to translate business requirements into effective Salesforce solutions. Administrators must stay current with new features and updates to ensure the organization maximizes its investment in the platform.

Position Responsibilities:

• Handles the daily operation and maintenance of the Salesforce platform, including user management, data integrity, and system performance.

• Customize and configure Salesforce to meet the specific needs of the support team, including creating custom objects, fields, workflows, and validation rules.

• Create and maintain reports and dashboards to provide actionable insights to various stakeholders. Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.

• Manage user roles, permissions, and access settings to ensure data security and compliance with organizational policies.

• Identify and implement process improvements and automation to increase efficiency and productivity.

• Collaborate with IT and other departments to integrate Salesforce with other systems and applications.

• Maintain comprehensive documentation of system configurations, processes, and user guides.

• Manage day to day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. Escalates problems to appropriate teams as necessary.

• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations

• Coordinate with Salesforce support and consultants to resolve issues and implement best practices.

• Provide 24x7 support and participate in on call rotation for critical production systems.

Requirements:

Education & Experience:

• Bachelor's degree in computer science or other relevant engineering field plus 5 years of experience working with customers and meeting their needs

• 2 years of relevant, hands-on experience as Salesforce Administrator or in a similar role.

• Proficiency in Salesforce configuration, including custom objects, workflows, validation rules, and reports.

• Strong problem-solving abilities and a keen eye for detail to identify and resolve issues effectively.

• Excellent verbal and written communication skills to interact with stakeholders and provide user support.

• Ability to manage multiple projects and tasks, prioritize effectively, and meet deadlines.

• Commitment to continuous learning and staying updated with the latest Salesforce developments.

• Understanding of industry standard system architecture and system management tools.

• Experience in Agile/Scrum development cycle environments.

• Excellent communication and collaboration skills to work effectively with diverse teams.

• Salesforce administrator certification strongly preferred.

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt's policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.