CASE MANAGER (Warrior Support Program)

JOB PURPOSE:

Endeavors is seeking a compassionate and experienced Case Manager to join our Warrior Support Program, which supports K9s For Warriors by addressing the social and mental wellness needs of veterans awaiting placement with a service animal. This role is ideal for a dynamic, mission-driven professional who thrives in a collaborative, fast-paced environment and is passionate about veteran services.

As the Case Manager, you will complete and review needs assessments, conduct suicide risk screenings and interventions, and document service deliveries. This position also plays a critical role in ensuring effective referrals, engaging community partners, and supporting veterans as they prepare for the intensive, on-campus K9 training program. You will support efforts to meet program performance goals and continuously improve service delivery processes.

ESSENTIAL JOB RESPONSIBILITIES:

* Conduct or review needs assessments and develop individualized care plans.

* Conduct suicide risk screenings utilizing the Columbia Suicide Severity Rating Scale on a scheduled basis and support the creation of a safety plan when appropriate.

* Refer Veterans to appropriate behavioral health services, social resources, and community-based supports.

* Provide consistent follow-up to monitor service engagement and address barriers to care.

* Document all services and case notes in accordance with program standards and data tracking requirements.

* Participate in regular case conferencing, training sessions, and interdisciplinary collaboration.

* Support data collection for performance metrics, including tracking Veteran engagement outcomes.

* Maintain strong working relationships with community providers, VA contacts, and collaborative partners.

* Collaborates with K9s For Warriors' clinical and intake team to understand case management needs and support any risk management and crisis intervention services as necessary.

* Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology or related field; Master's Degree preferred.

EXPERIENCE:

• Minimum 1 years of case management experience.
• Experience working with veterans is highly preferred.
• Familiarity with suicide prevention practices and trauma-informed care is essential.
• Experience collaborating with public health, social services, and veteran-serving organizations.
• Strong interpersonal, organizational, and problem-solving skills.
• Proficiency in case management and electronic recordkeeping systems.

LICENSES: Driver's License with clear record required.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.