Records Manager

Monday - Friday; 8:00 am - 5:00 pm
This position has flexibility for a hybrid work schedule.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Office of Undergraduate Admissions has the privilege and responsibility of being the primary point of contact for students seeking admission to the University of North Carolina at Chapel Hill as undergraduates. In its role evaluating first-year and transfer students, the office works tirelessly to identify, recruit, admit, and welcome students who will positively contribute to our campus, state, and nation. The office also supports students by providing academic counseling, sponsors hundreds of events encouraging students to further their education, and works to enhance the image of the University locally and nationally. Members of the office understand that their work is intensely public and is closely followed by students and their families; secondary-school teachers and administrators; University faculty and staff; lawmakers; and media.

The Records Manager position focuses on preparing, verifying, and managing electronic and paper records for prospective students, applying students, and enrolling students. This position provides the essential materials and data that help inform admissions decisions for the University. Records Managers must master two software systems, Slate and ConnectCarolina, in order to accept and process student records - nearly 80,000 records each year - and to ensure accuracy and data integrity across those student records. This position works closely with student applicants to gather, sort, and assign thousands of documents in order to assemble students' applications to the University. Faced with large numbers of applications and a narrow window in which students may apply, this position works to develop, evaluate, and implement mechanisms and recommended best practices for other staff members to optimize application management. The position also includes one-on-one communication with applicants in which the Records Manager must provide great care that enables students to successfully complete their applications. This position also collaborates with other staff members across the office to make educated, real-time decisions about ways in which we can continually improve and enhance our application management process. Records Managers are responsible for documenting and communicating policy updates to other staff members. This position is responsible for performing other administrative duties as assigned.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Must have customer service experience, and experience multi-tasking and meeting deadlines. Candidate should also possess excellent oral and written communication skills; strong organization and time management skills; and ability to problem-solve and apply policies and procedures to resolve complex situations. Experience working with Microsoft Word, Excel and Windows is required, as well as experience performing detail-oriented data entry.

Experience working with the public in a university setting is preferred. Preferred candidate will have experience exercising independent judgment, as well as managing and coordinating workflow activities. Experience working with people with courtesy and tact in performing public contact and communication duties that may be sensitive in nature preferred. Bachelor's degree preferred.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.