Support Specialist - RMC

The SCS Engineers RMC team creates, installs, and maintains important hardware and software systems for remote environmental monitoring and sensitive site management. As a Support Specialist, you will work individually and as a part of a team to keep RMC's systems operating as they were designed. You can be remote for this role.

Provide quality, organized, documented technical support to SCS RMC team members and our clients.
• Assume responsibility for all SCS RMC system issues as they arise, identify a solution to them, troubleshoot and document the issue and solution, repair the issue, and communicate the repair performed. Technical issues generally include:
  • Loss of communications (e.g., internet, Ethernet, radios, fiber-optic, etc.)
  • Power loss
  • Equipment failure (e.g., PLC, HMI, Industrial PC, modem, radio, sensor, etc.)
  • Programming issues on PLCs, HMIs, media converters, data recorders, edge devices, and Ignition SCADA software
• Work with RMC Network Engineers and other SCS RMC team members to ensure that all SCS RMC system issues are repaired promptly.
• Communicate repairs performed. This process would generally include:
  • Track resolution of issues in project management software
  • Write clear correspondence documenting task status and resolution of help requests
  • Project records filing
  • Develop procedures related to SCS' Quality Management System and related QA/QC activities
• Apply updates to SCS RMC system equipment (e.g., Windows updates, software updates, etc.)
• Add and remove users from SCS RMC systems as needed.
• Make changes/updates to SCS RMC software as needed (e.g., network settings, etc.)

• Minimum 3 years of experience troubleshooting control systems, RTUs, and SCADA systems as a technician, controls specialist, system integrator, or engineer required.
• Experience installing, commissioning, and troubleshooting control panels, sensors, conduit, and wiring in the field (preferably outdoor locations) preferred.
• Registered integrator of Inductive Automation Ignition software preferred.
• Experience with networking, cellular modems, and radios preferred.
• Experience working on landfills highly preferred.
• Experience with Health and Safety Oriented work preferred.
• A valid driver's license with a good driving record is required.