Manager, Strategic Communications & Change

Position Summary

We're looking for a strategic and hands-on communications and change professional to lead how we connect with our global teams and represent our brand from the inside out. Reporting to the VP of Talent Experience, the Manager of Strategic Communications & Change will be responsible for developing and executing internal communication strategies that align teams, amplify executive voices, and support business priorities. This is a roll-up-your-sleeves role-equally focused on thoughtful planning and high-quality delivery.

From drafting enterprise-wide communications and managing leadership messaging to overseeing our intranet and maintaining brand and communication assets, this role sits at the center of how we communicate across the organization. You'll also play a key role in shaping communication and driving results during periods of organizational change-ensuring clarity, consistency, and confidence as the company evolves.

The ideal candidate brings editorial excellence, strong planning instincts, and the ability to build clarity and connection through communication. You'll shape not only what we say-but how, when, and where we say it.

What Success Looks Like

In this role, success means creating clarity, building trust, and helping people connect to what matters. You'll thrive here if you:

• Take ownership and pride in delivering thoughtful, high-quality communication.
• Can translate complex ideas into clear, engaging content-quickly and with minimal oversight.
• Enjoy building structure where it's needed and improving processes as you go.
• Are energized by variety-shifting between writing, planning, editing, and partnering with leaders.
• Bring both creativity and precision to your work, and care about how communication feels as much as what it says.
• Are proactive, resourceful, and not afraid to ask questions or try new approaches.

Key Responsibilities

• Develop and deliver internal communications that align employees to key business objectives, elevate leadership's voice and impact, and support cultural priorities.
• Work closely with the VP of Employee Experience and senior stakeholders to develop and translate strategy into clear, timely communications that connect and inform clearly.
• Own the planning and execution of communication channels-including email, intranet, virtual meetings, presentations, and campaigns-ensuring consistency, tone, and impact.
• Write, edit, and manage content across formats seamlessly (emails, talking points, blog posts, video scripts, presentation decks) and with clarity and strong internal voice.
• Develop and promote the intranet as a central hub for news, resources, and engagement-keeping it updated, relevant, and aligned to ongoing priorities.
• Maintain a library of core brand and communication assets, including templates, recordings, leadership visuals, and internal messaging toolkits.
• Identify and recommend tools or processes to improve how communication and media assets are organized, shared, and accessed across the organization.
• Support change communication efforts across functions, creating communication plans and touchpoints that help teams understand and adapt to new initiatives.
• Create and maintain a structured communication calendar and policy, bringing consistency and rhythm to messaging across the company.
• Track performance of communication efforts using basic metrics, feedback loops, and stakeholder input to continuously improve outcomes.
• Gather feedback and input from stakeholders to understand communication preferences and improve engagement.
• Contribute to events and special projects by shaping messaging, visuals, or supporting materials that help leadership communicate with credibility and care.
• Collaborate across HR, Marketing, and the business to ensure messages are well-coordinated, branded, and aligned with how we want to show up as an organization.
• Help build communications capability across the organization by developing lightweight tools, templates, and guidance for people leaders.

Qualifications

• 3-6+ years of experience in internal communications, employee engagement, or corporate communications.
• Bachelor's degree in Communications, Journalism, Public Relations, or a related field-or equivalent experience.
• Exceptional writing and editing skills across a range of formats (email, presentations, leadership messaging, intranet, video scripts).
• Partner closely with the Senior Manager of Experience & Change to align communication strategies with key change initiatives-helping to shape messaging, anticipate employee needs, and support successful transitions.
• Support functional and enterprise leaders in managing change by applying foundational change management practices-such as stakeholder engagement planning, impact assessments, and communication rollout-ensuring efforts are well-coordinated and people-focused.
• Demonstrated ability to plan and deliver communication strategies that drive clarity, engagement, and alignment.
• Comfortable owning multiple channels (intranet, email, virtual events) and tailoring content to different audiences and formats.
• Strong project management skills with ability to prioritize, execute, and adapt in a fast-paced, matrixed environment.
• Collaborative and confident working across teams and with senior leaders, while also independently driving projects from idea to execution.
• Experience tracking communication effectiveness using metrics and feedback loops to improve performance.
• Familiarity with Microsoft Office, SharePoint (or equivalent intranet tools), and digital communication platforms.
• Creative thinker with sharp attention to detail, a commitment to high standards, and a bias toward action.
• Experience supporting change communication or shaping messaging during organizational transitions is a plus.
• Ability to travel up to 10%, including occasional international travel.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This is a remote position in Chicago or Toronto

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $80,000 - $90,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

Bachelors (required)

Experience supporting change communication or shaping messaging during organizational transitions is a plus. (preferred)
Familiarity with Microsoft Office, SharePoint (or equivalent intranet tools), and digital communication platforms. (required)
Experience tracking communication effectiveness using metrics and feedback loops to improve performance. (required)
Strong project management skills with ability to prioritize, execute, and adapt in a fast-paced, matrixed environment. (required)
Comfortable owning multiple channels (intranet, email, virtual events) and tailoring content to different audiences and formats. (required)
Demonstrated ability to plan and deliver communication strategies that drive clarity, engagement, and alignment. (required)
Exceptional writing and editing skills across a range of formats (email, presentations, leadership messaging, intranet, video scripts). (required)
3 - 6 years: Years of experience in internal communications, employee engagement, or corporate communications (required)