New

Service Desk Lead

TEKsystems
$40.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan

Jun 17, 2025
Description Their current lead will be going on leave for medical reasons for approximately 3 months. They would like to bring this person in to cross train with the current lead, and ideally, they'd like someone to start in just a few weeks. There is potential for extension, but they will honor the 3 months, even if the lead returns before the 3 months' time. This individual must have excellent communication, the ability to work under pressure, and work directly with executives. These need to be A+ candidates. They would prefer someone who is very strong from a mentorship and lead perspective, over a technical SME. Skills Service desk, Help desk support, Ticketing system, Active directory, Supervisory skills, Windows 10, Customer service, Servicenow, Troubleshooting, Itil, Management skills, Help desk, Support, Office 365, Windows, Technical support, Incident management, Call center management Top Skills Details Service desk,Help desk support,Ticketing system,Active directory,Supervisory skills,Windows 10,Customer service,Servicenow,Troubleshooting,Itil,Management skills Additional Skills & Qualifications This person will be responsible for the daily operations, ensuring efficient troubleshooting and resolution of technical issues. Their role includes: Managing the helpdesk team by providing guidance, training, and support to other helpdesk members. Coordinating support requests to ensure timely resolution of hardware, software, and network issues. Developing and implementing helpdesk policies to improve efficiency and customer satisfaction. Monitoring system performance and identifying recurring issues to enhance IT infrastructure. Communicating with stakeholders to provide updates and ensure alignment with business needs. Experience Level* Intermediate Level Pay and Benefits The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Golden Valley,MN. Application Deadline This position is anticipated to close on Jun 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.