Client Services Director

Must be in the Dallas, TX

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Areas of focus will include:

Value Creation

• Build trust-based relationships with Client Executives and team members
• Engage in strategic discussions with Sales and the SC&E organization to increase win rates and capitalize on strategic opportunities.
• Develop complex/transformational solution opportunities to grow the footprint
• Achieve financial metrics
• Bring innovation to serve WWTs clients and increase awareness of WWTs brand

Business Operations

• Actively manage the solutions portfolio from Sales through Delivery
• Create and update consistent reporting across all Solutions to accurately represent the business and provide valuable insights.
• Drive continuous improvement by proactively identifying opportunities for increased efficiencies across processes and tools (e.g., leverage standard processes and template for Proposals, SOW, etc.)

People Developer

• Coach and mentor team members across the Solutions Consulting & Engineering team to increase skills.

The impact of this role:

• Impactful Contribution: Directly grow and expand the business and brand.
• Collaborative Partnerships: Join forces with Sales Leads and the SC&E Organization with priority opportunities for improved teaming and increased visibility.

The Client Services Director should possess the following required skills:

1. Work & Industry Experience: Candidates should have 15+years of solution and delivery experience including work within a Management Consulting Organization. Telecommunication industry experience required.
2. Location: Dallas. Must be able to work onsite at the client location as needed.
3. Educational Background: A bachelor's degree in a relevant field, such as Business Administration, Computer Science, Mathematics, Management Information Systems, Technology Management is preferred.
4. Leadership: Proven leadership skills with the ability to influence and drive results. Ability to lead cross-functional and technology teams.
5. Client Focused, Results-Oriented: A focus on achieving measurable outcomes and delivering high-quality results. Goal-driven mindset with a track record of driving successful customer outcomes.
6. Strategic Thinking: Ability to think strategically and contribute to the development and execution of integrated technology solutions at scale. Strong problem-solving skills and the capability to align strategies with business goals.
7. Business Acumen: A solid understanding of business operations and the ability to align solutions with market competitiveness. Familiarity with industry trends, customer needs, and competitive landscape.
8. Technology Knowledge: Familiarity with integrated technology solutions, emerging technologies, and their application in a consulting environment.
9. Collaboration and Communication: Excellent collaboration skills to work across a matrixed organization with Sales Leads, Solutions Teams, Management Consulting, Engineering Teams, and the Operations team. Effective communication skills to facilitate discussions, build partnerships, and present information clearly and concisely.
10. Adaptability and Flexibility: The capability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, and manage multiple responsibilities effectively.
11. Professionalism and Ethics: Upholding professionalism, integrity, and ethical conduct in all interactions and decision-making.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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