New

Customer Service Representative

TEKsystems
$22.53 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Waunakee
Jun 18, 2025
Description We are looking for a Customer Service Representative who thrives in a dynamic, technical environment. This is not a traditional call center role-it involves handling custom orders, collaborating with internal departments, and providing tailored support to both customers and sales representatives. You'll start in an Order Processing role focused on data entry while you learn our systems and product lines. As you grow, you'll take on more complex responsibilities, including quoting, troubleshooting, and coordinating with teams like Engineering and Warehouse to resolve client-specific issues. Key Responsibilities: * Support customers and sales reps with order entry, quoting, restocking, and issue resolution * Handle custom orders and client-specific inquiries that require cross-departmental collaboration * Communicate effectively via Outlook and maintain accurate records in Excel and SAP * Troubleshoot technical and order-related issues with a proactive, solution-focused approach * Ensure timely and accurate processing of orders and customer requests Required Skills & Qualifications: * 1+ year of experience in customer service or order entry * Strong analytical thinking and ability to learn technical product knowledge * Positive attitude and strong interpersonal skills * Typing speed of 45+ WPM * Proficiency in Microsoft Outlook and Excel * Excellent attention to detail and organizational skills * High School Diploma or equivalent Preferred Qualifications: * Bachelor's degree * 2-4 years of experience in technical customer service * Experience with SAP * Technically inclined (e.g., enjoys working on cars, farming equipment, or other hands-on technical hobbies) Pay and Benefits The pay range for this position is $22.53 - $22.53/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waunakee,WI. Application Deadline This position is anticipated to close on Jul 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.