New

Sales Support Specialist

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wheeling
Jun 18, 2025
Sales Support Representative Location: Corporate Headquarters - Wheeling, IL Join a global leader in power transmission solutions, known for delivering cutting-edge products and exceptional customer service. As part of a vast international network, we are committed to innovation, quality, and reliability. We are currently seeking a detail-oriented and customer-focused Sales Support Representative to join our team at our Wheeling, IL headquarters. Key Responsibilities * Manage and support customer accounts to drive satisfaction, sales growth, and profitability. * Process customer requests including quotes, order entry, delivery updates, and follow-ups. * Resolve customer issues, process returns, and handle credit/debit adjustments. * Collaborate with Operations and Engineering to ensure customer requirements are met. * Maintain and monitor pricing and inventory agreements. * Provide administrative and logistical support to the outside sales team. * Work collaboratively with internal teams to resolve customer concerns efficiently. * Maintain accurate documentation to support decisions and ensure service continuity. * Handle 50-75 complex orders with multiple line items on a regular basis. * Participate in a rotating phone support schedule, managing approximately 45 calls per day when assigned. * Use a headset for incoming calls routed directly to your desk; manage availability for breaks and non-call tasks. Required Skills & Qualifications Must-Haves: * Minimum 2 years of experience in manufacturing sales support or customer service. * Strong product knowledge and ability to manage technical information. * Proficiency in Microsoft Office Suite. * Experience with ERP systems and order entry processes. Nice-to-Haves: * Experience with QAD ERP software. * Familiarity with CRM systems and KPI tracking. Additional Information * Team Environment: Support both domestic and international clients as part of the Power Transmission Team. * Work Hours: 8:00 AM - 5:00 PM, Monday through Friday. * Attendance Policy: Strict punctuality is required. A 5-point system is enforced-being late by even one minute results in a point. Accumulating 5 points may result in termination. This role is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys working collaboratively to deliver outstanding service. If you're ready to grow with a company that values excellence, teamwork, and accountability, we encourage you to apply. Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wheeling,IL. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.