Manager, IT Infrastructure - Hoffman Estates, IL

Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.

Purpose: The IT Operations Manager is responsible for computer systems hardware, network, telephone and data communications, and server environments. This position manages and directs IT employees and vendors engaged in design, installation, update, monitoring, and support of these services.

Essential Duties:

• Management of IT operations personnel, including network administration and help desk services
• Maintenance, planning, monitoring, and troubleshooting of IT operations equipment, systems, and services. Ensure proper delivery and SLA of IT services. Provide KPI and performance measurements for senior management review.
• Planning, monitoring, response and remediation for security and/or disaster events and scenarios
• Manage IT vendor contracts, relationships and services. Ensure proper delivery and SLA of vendor services
• Management and delivery of auditing requirements for internal and external parties
• Budgeting and resource planning
• Development and maintenance of internal procedures, policies and standards to manage IT operations systems and activity
• Direct and assist in systems support
• Communicate and coordinate issues and their resolution with appropriate parties
• Create a positive, supportive and mentoring environment to elicit the organizational and technical skills necessary for employees to deliver timely and professional service.

Other Duties

• Other duties as assigned by management

Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies

• Very strong communications, interpersonal and organizational skills
• Ability to work in a fast paced, demanding environment by:
  
  
  
  • Appropriately prioritizing work load
  • Delegating and structuring tasks
  • Multitasking
  • Establish, communicate, and achieve objectives and timelines
  • Accept and enforce accountability
  
  
  
  
• Present a positive image of Crystal Clean to fellow employees, external contacts, and the public
• Ability to maintain confidential information

Work Experience

• 4 or more years of IT operations management or supervision experience
• Experience with IT systems management, personnel supervision, budgeting and resource planning

Education, Certificates, Licenses, or Designations

• Bachelor's degree in information technology or computer science

Specific Skills

• Strong technical experience and expertise in WAN and LAN networking, virtualization, data and VOIP communications, Active Directory, and hosted systems and services
• Experience with service delivery frameworks, policies and procedures; ongoing measurement and reporting; and third-party auditing of control and performance environments.
• Project planning. Establishment of expectations, milestones, deadlines and resource requirements.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated salary/hourly range for this position is $170,000- $180,000, and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement