Contract Support Specialist

Location Requirements

The position will primarily work onsite in West Palm Beach, FL.

Who You Are:

Versar Global Solutions is seeking a full-time Contract Support Specialist of Infrastructure Asset Maintenance serving a critical administrative role in the project management team supporting the Florida Department of Transportation. The Contract Support Specialist, reporting to the Project Manager, is responsible for implementing controls and providing resourcing for the project's adherence to the performance-based contract with an MRP component on behalf of VGS for Maintenance Services. Join our team and grow with us as we provide best in-class services that help clients solve their most complex challenges!

What You'll Do:

• Receives, coordinates, and maintains complete, up-to-date and accurate records of all work orders from staff and vendors.
• Manages the CMMS system, including entering system data and providing overall system administration.
• Obtains work order completion and asset information and/or site images from maintenance team via email or verbal request.
• Enters work order and technician information and data into the CMMS.
• Ensures appropriate coordination and follow up with staff and vendors.
• Manages Customer Service Response Program (CSR) by responding to emails and phone calls from the public, vendors, or agencies, following up as needed.
• Generate system reports on the prescribed frequency, as needed, or as requested.
• Submittal of daily/weekly reports / logs
• Development, maintenance, and management of Versar Global Solutions' Customer Service Response program
• Assists in coordinating the selection process of subcontractors and other professional consultants in accordance with company policies and procedures and FDOT contract requirements
• Assists in compiling of data/reports from subcontractors for the monthly invoice to the client
• Reviews project's scope and schedules as part of business operations to develop appropriate resourcing
• Answers phones to direct callers to the appropriate teammate if unable to assist with their inquiry.
• Performs light reception duties to include receipt of packages, responding to vendor and walk-in needs, and other general requests
• Alignment and compliance with FDOT policies and procedure
• Ongoing compliance with the approved FDOT and applicable Federal and State programs
• Management of insurance recovery claims (3rd party)
• May support the QC Manager by assisting with performing quarterly field Maintenance Rating Program (MRP) inspections, by random sampling, and compile results for Superintendent's review and action in cooperation with the Quality Control Manager
• May support office manager in the identification, development, review, and enforcement of DBE (Disenfranchised Business Enterprise) requirements
• Supports administrative functions related to selection process of subcontractors and other professional consultants in accordance with VGS policies and procedures and FDOT contract requirements
• Perform status reporting and record archiving in accordance with the contract requirements, maintain document controls, and provide quality control in VGS' administrative functions
• Responsible for tracking of subcontractor records and reporting data to ensure contract compliance
• Responsible for compiling data/reports from subcontractors for the monthly invoice to the client
• Reviews project's scope, schedules, and budgets as part of business operations to develop appropriate resourcing and cost values
• Participates in the development and maintenance of standard operating procedural manuals
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to Versar's Team Member Handbook and related policies and procedures.
• Performs other duties as required.

What You'll Bring:

• 18+ years of age
• High School Diploma or equivalent
• Experience with review and interpretation of contract language and terms
• Proficient in MS Suite (Mostly Outlook, Teams, Excel, and Word)
• Ability to learn and navigate client proprietary systems and applications (to include ISPE, HWLO, Inservice Applications)
• Ability to gather information across channels, to include maintenance team, management, office personnel, and operational staff
• Customer service experience
• Ability to sit for extended periods of time
• Strong oral and written communication skills
• Excellent organizational skills with attention to detail
• Proficiency in English communication, both written and verbal, is essential for performing the duties of this role effectively.
• Successful results of preemployment screenings, including federal background check, MVR, and drug screen
• Comply with company drug and alcohol policy.
• Be authorized to work in the US or will be authorized by the successful candidate's start date.

Preferred Qualifications

• Experience with computerized maintenance management systems (CMMS) and enterprise asset management systems
• Familiarity with construction, landscaping, facilities, custodial, or general groundskeeping practices and terminology
• Experience with using the Compass system and FDOT Microsoft Workspace
• Experience with work order / task order creation, follow-up, or closing
• Experience with dispatching company personnel
• Experience communicating with and supporting management, office personnel, and operational staff

Compensation

Expected Salary: $25.00 - $27.00 Hourly

Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

Who We Are:

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.

EEO Commitment

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.