Network Engineer

THE HIGH LEVEL

Iron Bow Technologies is seeking an experienced Network Engineer to support an existing, long time Federal Government customer, the U. S. Holocaust Memorial Museum. You will join our team of Engineers already in place with the Museum. We are looking to welcome a Network Engineer on our team for network/systems support across multiple locations, and for about 700 users.

The successful candidate will be responsible for providing technical and problem resolution support, along with maintaining the networking infrastructure and environment. The ideal candidate will have a strong passion for technology, particularly ensuring that end-users remain productive. The candidate will have the ability to adapt to evolving products, software, and hardware. This is an onsite position at the customer site in Washington, DC and currently offers an opportunity for a hybrid work schedule.

WHAT YOU'LL BE DOING

The Network Engineer will join a highly motivated team supporting all aspects of the customer's IT services. This includes providing monitoring, engineering, and deployment of new services and management support for on-site infrastructure, cloud and web services. This also includes occasional support at one of the Museum's regional sites. Our team uses various custom dashboards to track assignments and progress with assigned work - you will be keeping sights on the dashboards to monitor/respond to work assignments and provide updates to management on progress and issues of assigned projects, as well as within client-facing status meetings.

• Assess and resolve network related incident/case and change tickets; prioritize and respond to help desk tickets as appropriate while striving to comply with SLA goals.
• Design, install, configure, and maintain networking equipment, such as firewalls, routers, and switches as well as ensure availability and capacity of networking environment
• Provide active participation in the client's CCB meetings - ensure change tickets are updated to reflect status, including obstacles, and work with our IT Services Manager to ensure client and QASP reporting capture successes and challenges
• Configure networking to support virtual, physical, and AWS servers and desktops
• Maintain end-to-end security posture across network, including server and endpoint devices
• Manage WLAN controllers and wireless access points
• Onsite and remote monitoring, incident management, problem management, change management, release management, and IT operations and maintenance
• Monitor using SolarWinds (we have SolarWinds integrated into our ITSM), and using Intrusion Detection System (IDS) for malicious behavior, suspicious activity, or security policy violations
• Execute patch management activities to keep systems up to date on security and functional baselines per client guidelines
• Identify and resolve issues that affect LAN/WAN performance and provide incident and problem resolution support
• Work with the service maintenance providers (HP, Dell, Microsoft, etc.) and ensure the goals and objectives associated with network area are achieved
• Manage project issues and serve as a Solution Liaison for vendors and third parties to resolve complex issues that require communication with outside vendors
• Support the documentation of processes, changes, and implementations

WHAT YOU BRING TO THE TABLE

You've been responsible supporting large scale network operations. You embrace the concept of a positive team spirit and are a role model for instilling team-wide collaboration. You leverage the strength and expertise of team members to efficiently accomplish work, promote the sharing of best practices, and practice a feedback loop that promotes continuous improvement. You are results-oriented strive to attain desired goals, to include SLAs for time-committed deliverables, and willing to adapt strategies, methods, realigning competing priorities that ensure successful outcomes. You're an adaptive problem-solver and can swiftly address customer pain points with innovative solutions, adapting seamlessly to evolving needs and changing priorities. You welcome opportunities to engage with the customers, our customers do not just sit on the sidelines, they are involved. You get excited about customer involvement and welcome opportunities to participate in weekly and monthly client briefings to express successes for yourself and the team. You bring the ability to successfully work independently and in a team environment, along with the ability to balance and prioritize workload and deadlines.

• You bring a minimum of 5 years of experience in a technical analytical position with the responsibility for successful network monitoring, operations, and support within a 24/7/365 operation
• Definitely will need to bring the ability to effectively communicate with all levels of the project team, and with the Leadership Team.
• You have experience working case and change tickets in an ITSM, such as ServiceNow
• Ability to create and/or update processes, complex diagrams (network or otherwise) using Lucid Charts or comparable application
• Experience using SolarWinds, Nexus, and installing, configuring, troubleshooting Cisco Hardware, HPE/Aruba Wi-Fi switches and Central WiFi Cloud Management
• In depth knowledge / experience monitoring and managing Canobeam connections
• Ability to drive ideas for improvement of the technical environment including implementation
• Prefer that you have a BS in Computer Science, Engineering, or other relevant discipline
• It is preferred you hold a CCNP or CCNA certification, or certification in CCSE, MCSE, or MCSA, or similar certifications
• Ability to obtain/maintain a Public Trust clearance

TRAVEL REQUIREMENTS

This position requires candidates based in the greater Washington, D.C. metropolitan area so that they are accessible to multiple DC-area locations, and one location in Bowie, MD. Travel requirements outside the DC metro area limited, possible 10% occasional travel to customer regional sites.

WHY YOU'LL LOVE IT

• Be a leader in providing the highest level of customer experience excellence in a fast past and exciting environmentand a role model for team members.
• Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

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